GradshopReviews of gradshop.com

After making a purchase from gradshop.com my credit card information was stolen. This card was not used anywhere else in the time frame of the purchase.

SCAM!! OVERSEA company!! I ordered shiny caps and gowns for the church preschool. With picture 2 weeks away and no order received I felt the need to check on the order. I could NOT get anyone on the phone nor on the online chat. After several emails I finally just got this response!!! Really?? You are just now telling me you can process my order because you don't have the product!! Read the email they sent below (spelling errors and all). I am still waiting for my CC to be refunded!! So stressful when a whole school is depending on them. Hello, We wanted to let you know that we have our kid’s caps and gowns in matte fabric this year for red and royal blue color, doe sit work for you? Regarding the shiny gold cap and gown, we do not have this color anymore. We have matte black or white instead. Let me know how you would like to proceed and we can ship your order today. Kind Regards, Sophie L. – Customer Service Supervisor 855.719.4723

We only received half of our order but they charged us the full amount. They are not responding to any emails, chats, or phone calls. Graduation is only a few days away ...

DO NOT MAKE THE MISTAKE OF BUYING FROM THEM. This is my story: May 5th: I buy a cap and tassel for my husband's graduation. For many reasons that would make this text too long to share, this was a big deal for him, for all of us. Tassel was $11.90 and cap was $8.90. I spent an extra 30 dollars (!!!) for expedited processing (same day) and shipping (2 days). May 8th: I check and see that products have not been processed. Send an email asking for cancellation because clearly it would not get there on time. May 9th: They send me an email saying order was shipped. May 10th: They send me an email saying order had already been shipped,  so I cannot cancel it. Once I received it, I could just send it back. At some point I called and explained that my problem was with the delivery, not the product itself, so I wanted to be refunded for shipping. They agree. June 14th: After a lot of back and forth, they finally send me instructions for the return (they required an RMA, whatever that was). July 13th: I shipped the products and paid $12.31 for it. They refunded me a total of: $11.90 ?????? I contacted them dozens of times since then. They now want me to prove that they promised to refund shipment. I ended up spending more to ship the products back than the refund itself (which, btw, doesn't even cover the products). I've called many, many times, and they simply disregard me. Last time (today) I called and as soon as Violet (it's always the same person) realized it was me, she asked for a minute and never came back. They basically STOLE from me, as I spent a total of $75 dollars and get less than a $12 refund. They kept the money AND the products. This is flat out stealing, right? So, since I'm giving up on trying to get them to refund me, I'll at least warn other customers about this store. DO NOT BUY FROM THEM. THEY ARE NOT HONEST, THEY HAVE NO REGARD FOR CUSTOMERS AND SHOULD NOT BE CONSIDERED A GENUINE STORE.

I ordered custom diploma covers on May 14th for a June 5th graduation ceremony. I was told on May 28th that they would not be here on time. I now have one week to find these at another company. My sales rep, Sophie, totally dropped the ball.