Gracious StyleReviews of graciousstyle.com

Do not order from this company. I ordered a tablecloth from them but they sent me the wrong one. In order to get the correct one, I had to send them a photo of the wrong item, and then they would supposedly contact their warehouse which would eventually send me a return label. It has been days since I started the process and nothing has happened yet. I can’t believe they get away with this. Not sure I will ever get the correct tablecloth at this point and will be stuck with one I don’t want.

Judging by the other reviews, I can see that everyone else has also suffered an awful experience and service from Gracious Style. Trust me, they call themselves Gracious. They don't know the meaning of the word. As follows: 1. They sent the wrong flatware, even though it was perfectly clear what I required from the name of the item I ordered and the picture of the product on the order page. Pure stupidity! 2. The customer service agent refuses to put a name on their email correspondences, so you never know who you are dealing with. 3. Their website refuses to recognise my order, so I cannot arrange to send back and arrange a replacement. Summary - I have sent them an email and have yet to find out whether I will receive their legendary bad service in resolving this situation. One thing is clear, this company including management, don't care about their customers. Save yourself the grief, shop somewhere else!

I purchased a nightstand from graciousstyle.com and the veneer started peeling off in one corner after only a month and a half. It caught on my pocket as I sat down and a corner of the veneer broke off. I contacted them about this manufacturing quality issue and they decided that it's not their fault that they sold me a product that was defective. They do not stand by the quality of their products.

horrible company. they give misinformation about shipping dates. charge customer for partial orders. once orders are shipped incorrectly, expect customer to do the work to return and pay for return shipment. I had to contact vendor for any help whatsoever. rude agents. will never shop here again. even contacted leadership. no interest in helping at all!

I was excited to find replacement pieces on graciousstyle.com for a flatware set I bought years ago. I placed my order at the beginning of August and shortly after received an update that the products would be be delivered on approximately September 24. When the end of October rolled around I began an odyssey to get in touch with an actual human being at the company. I received automated non-responses to my inquiries via email. Calling the customer service phone number many times I was immediately disconnected. Concurrently, a charge for the order appeared as pending on my credit card. Only when I wrote to customer service saying that I was going to report the business/charge as fraudulent did I finally get a real response. The response was that the order had been canceled. I wrote back saying I still wanted the product but just wanted a legitimate status update. In response, I received the following message: "Sorry, your order has already been cancelled. Thank you again for shopping with us." There are many, many other reviews with similar stories about this company. I think this business is a scam. They have beautiful products on their website that, based on the numerous other terrible reviews, they don't actually deliver. I highly advise against ordering anything from graciousstyle.com