Gov Travel SupportReviews of govtravelsupport.com

I'd leave less than one if it was possible. Complete and total rip off. I made the same mistake of not reading all of the less than obvious information. And was tricked by their efforts to make it resemble a government site. Absolutely certain this can't be completely right. Charges 70 for a processing fee?!? I'm sure it's all automated at their end. If the information you input is wrong it'll be denied and you'll lose all your money anyway. Save your money and go to the official ESTA website. Input the same information and you'll get the ESTA for $21.00. It's easy and very straightforward. Probably even easier than this service. And if you ask, you'll get help with it. More fool me. Live and learn......

Totally unnecessary and timely website. They go through official websites and in the end they apply scams, I ended up paying 175.00 dollars thinking I was paying the US government and then I saw that it was for this fraudulent website. I asked for a refund at the same time via email and they said they could only refund 25%. As they didn't give me a refund or reversed the transaction, I contacted the authorities in my country and I'm trying to cancel the purchase through the card operator. This was the message I received from the refund request after email👇🏻👇🏻👇🏻 Hi Beth, This is Ariel from GovTravelSupport Visa Assistance. I received your message asking if it is possible to cancel your order. I would very much like to fulfill your request, but your application is currently being processed. All you need to do now is wait for a second email with follow-up details. However, we listen to our customers and here's how I can help you. I can ask my manager to refund $44 of our service fee - this is a 25% refund that takes both parties into account as we are working to complete your order. For your reference, here is a list of all the benefits you are getting: Simplified and easy-to-use application process. Apply online 24 hours a day, 7 days a week 24/7 support and assistance via email Review and correction of the application by our experts before it is submitted to the US Department of State. Unlimited correction of missing or incorrect information on form DS-160 (if application has not yet been submitted) Privacy protection with a safe and secure form Verification and validation of additional required information Service refund if your travel authorization is refused Please let me know if this is acceptable to you. Thanks, Beth GovTravelSupport Visa assistance

This is a garbage scam site and they obviously buy their 5 star reviews. Stay away. They charged me 175 dollars! It takes longer than applying for ESTA the normal way (wich costs 21 dollars)? And they try to make you go to an interview at the embassy! Absolute bull

DO NOT USE its a scam. Go to an official govt website, it will save you over $100. It has cost me $150, my husband paid $34 for his and came through after 2hrs, still waiting for mine. Urrrrgh :(

Over priced - no different from using the government website which is significantly cheaper and more efficient.

Avoid! Don’t be fooled - use a proper gov website for an esta. It’s easier and will save you about $100 ! I asked for a refund but no reply.

I had an oversight and use them. Communication was poor. Hubby got ESTA approval with an incorrect spelling. They were not willing to resubmit another application and said if they were, we have to pay again. As much as they assured us, we have no confidence with something inaccurate. I asked for a refund and they said they may consider refunding $23 but nothing was heard. I blamed myself for the oversight and spent so much unnecessary money and ended up with such a disappointing result. Finally, someone admitted mistakes made and refunded the processing fee for my husband's application which I appreciated.

AVOID AVOID AVOID !!!!!!!!!! This is a fraudulent set up. Avoid this website at all cost . I erroneously applied on 21st April 2024 on ESTA Assist website and realised when i got no receipt ( not my first time applying for ESTA) so an over sight .. Yes I pathed with $111 ( $90 service fee & $21 ESTA fee ) . I accepted this and moved on but my goodness these dudes did mess around with me !! Now no response over 72 hours which is absurd, agent not picking calls as rings out when you dial +1 321-541-4221. I now realised that instead of agent charging my card the entire $111 at once and paying the CBP from their own card, they went ahead and charge my card $90 first to secure their fee & then when they attempted to charge my card a further $21 this off course may not have gone through as defeats the pre authorisation rule .. ( For sure agent want to be anonymous) whilst working from God knows where ! Fast forward 192 hours after, they eventually email me on 29th April to advise I complete the application which they have started. I logged in 30th April and it was not on CBP website . I eventually started a fresh application from scratch on official ESTA website, paid the right amount to CBP and got ESTA in two hours . I emailed ESTA ASSIST and advised what had happened & I have asked for the $90 refund ASAP as no service delivered & Kyle then offered to refund $23 ???? I will be escalating and ensuring i recover the full funds as no service delivered and no application made when I checked online . As I told Kyle I applied and got ESTA after the application number he shared with me never existed, he advise "Your ESTA expires April 2026" for sure he had accessed ESTA dashboard with my passport number and DOB and reciting what I already know . Kyle if you read this, I'm the applicant 22985*********2F which never existed on CBP website. I need my $90 back as per your money back guarantee quoted to Lisa below in one of similar review here as you delivered no service!!!! "Hi Lisa, thank you for reaching out. We aim to promptly help our clients however, we cannot find you in our database. I've requested more information from you. Gov Travel Support has a 100% money-back guarantee if clients are not satisfied with our service." Order number : WYDA****EA65 IM