Will M.
FRAUD. DO NOT USE!
While the site indicates that they are a third party in the small print, they do not indicate what their fees are for or how much you're paying. They do not take you to a receipt page when they process your payment. There is a download packet that contains the government form, but there is no receipt. If you're not vigilant, you may miss the fact that they charged you at all, until it's too late. They charged me $125+ to transcribe the information from their web form to the official form. This is clearly fraud. You still have to pay all of the DoS fees and Post Office fees. When I contacted GovSwift, they offered to reimburse me $30, then $65. When I demanded full reimbursement and threatened to report fraud to the Better Business Bureau, they have indicated that they are processing the full refund. As best I can tell, the only service they provide is to transcribe information captured on their web-form to the official DoS form FOR $125! They have intentionally made their site look like an official site, including "gov" in the site url. UPDATE: I did not provide my name. The application was for my daughter. If Govswift sent me a reply and it went to her email, hopefully, she was smart enough to delete it. I have received tons of SPAM from Govswift since. If their email went to my address, I probably deleted it with all of the SPAM. Folks, if you're here, it's because you've gotten screwed over by this "company" or you're suspicious. I'm recommending you stay suspicious. Initially, you just think you're on the government site, then they want your credit card, but then you get a download package. The download package does not include a receipt. The website doesn't give you one. You have no indication you've been charged until you get hit with a pending transaction on your credit card. You will still be required to pay the fees when you GO TO THE POST OFFICE with their packet (or the one you fill out from the Dept of State website). I asked the customer service rep how they could justify charging a $125 fee, and they couldn't answer me. I already reached out to their support team. I threatened them, and they refunded my money. I'm not unhappy about my situation's resolution. I'm not a victim. I caught them in their scam, and they rolled over vice face more serious consequences. These are dishonest scumbags targeting the vulnerable.
Response from GovswiftApr 25, 2026
Thank you for your feedback. We have not been able to locate any order in our system under the name provided. We have also requested additional information to review your concerns, but have not yet received a response. Without this information, we are unable to verify or investigate the claims made. Please reach out to our support team with the requested details so we can properly review and assist further.