We are happy to hear that the application was easy to complete. Our goal is to provide convenience, clarity, and support to help customers complete their applications correctly and avoid unnecessary setbacks. Our team previously reached out to address any concerns and provide additional assistance, but we have not yet received a response. We remain available if you would still like support regarding your order.
If you have any remaining questions or need further assistance, our team is available to help. We appreciate your feedback and the opportunity to clarify how our service works.
B
B
This site was extremely misleading
This site was extremely misleading. Although they state they are not affiliated with the U.S. Government it is in very small print not presented anywhere where you fill out information. They also state that they disclose it again near the check out page.
Upon filling out the form I immediately realized it was a third party company and tried to correct this. In which they responded that they would offer a 25% return. This is such a simple process to complete by yourself through the actual U.S. Gov't site. I would recommend everyone to go that route and verify it is infact NOT a third party.
Response from GovswiftAug 11, 2026
Thank you for sharing your feedback. We were unable to locate an account based on the information provided and did not receive a response to our request for additional details, so we were unable to investigate your concerns further.
We would like to clarify that our company operates as an independent third party document preparation service and is not affiliated with any government agency. This information is clearly disclosed throughout our website before purchase and placing an order. Our service provides guided application assistance, document review, and detailed submission instructions to help customers complete their applications accurately. While some customers choose to complete the process independently, others prefer additional guidance and support throughout the application process.
If you are willing to provide your name, email address, or order reference, we would be happy to review your experience, including your refund inquiry, and address any specific concerns. Our team is committed to reviewing each case individually and assisting customers whenever possible.
SO
Sow
This is not actual website
This is not actual website. Google is full of this website and it just leads you to them. Only to realize after you see the packet that they're only 3rd party. You honestly don't need their helpful as you've to fill out another govt form.
Please issue me a full refund as i cancelled it right after submitting the form. Don't really need any services.
Response from GovswiftAug 11, 2026
Thank you for sharing your feedback. We were unable to locate an account based on the information provided and did not receive a response to our request for additional details, so we were unable to investigate your concerns further.
We would like to clarify that our company operates as an independent third party document preparation service and is not affiliated with any government agency. This information is clearly disclosed throughout our valid website before purchase or placing an order. Our service provides guided application assistance, document review, and detailed submission instructions to help customers complete their applications accurately.
If you are willing to provide your name, email address, or order reference, we would be happy to review your experience, including your refund inquiry, and address any specific concerns. Our team is committed to reviewing each case individually and assisting customers whenever possible.
RV
Rebeckah V.
SCAM!!
SCAM!!! I thought I was on a government website and paid over $200 for paperwork I could have gotten on the government site. This is a SCAM! AVOID!!!!!
Response from GovswiftAug 11, 2026
Rebeckah, we’ve looked into your case and can confirm we reached out and your request was handled, including your refund.
To clarify, we are a third-party service that provides application guidance and document preparation support. We are not affiliated with the government, and government renewal fees are paid separately directly to the issuing agency. This information is presented on the website prior to checkout.
While some customers choose to complete the process independently, others prefer additional guidance and support throughout the application process. We appreciate your feedback and the opportunity to clarify our services.
Given that your concern has been resolved with a refund, we would kindly ask that you consider updating your review to reflect the resolution.
If there’s anything further you need or any questions we can answer, our support team is here to assist.
SA
Sarah
They misrepresented themselves
They misrepresented themselves as US Government Passport Site and did not provide a refund when requested. Very disappointed in their customer service.
Response from GovswiftJul 30, 2026
Thank you for sharing your feedback. We were unable to locate an account based on the information provided and did not receive a response to our request for additional details, so we were unable to investigate your concerns further.
We would like to clarify that our company operates as an independent third party document preparation service and is not affiliated with any government agency. This information is clearly disclosed throughout our website before purchase. Our service provides guided application assistance, document review, and detailed submission instructions to help customers complete their applications accurately.
If you are willing to provide your name, email address, or order reference, we would be happy to review your experience, including your refund inquiry, and address any specific concerns. Our team is committed to reviewing each case individually and assisting customers whenever possible.
KS
Katie S.
WARNING! DO NOT PAY $150 for FREE FORMS
WARNING! DO NOT PAY $150 for FREE FORMS. I have reported GovSwift for what I believe is deceptive advertising and the use of a website design and user flow that closely mimics an official government service. The presentation of the site—including its layout, language, and application-style process—created a strong impression that I was interacting with a legitimate government agency or an official government portal.
Based on this design and presentation, I reasonably believed I was submitting payment for an official government service. Only after completing the transaction did I learn that GovSwift is a third-party private company with no affiliation to any government agency. Although a disclosure exists stating they are not a government entity, it was not prominently or clearly understood during the purchase process due to the overall misleading presentation and structure of the website.
I believe the overall experience functioned in a way that could reasonably confuse consumers into believing they are interacting with an official government service, which raises serious concerns about deceptive or potentially impersonation-adjacent practices.
After discovering this, I promptly requested a refund, which was denied. I also requested basic company contact information, including a phone number and physical address, and was refused, further raising transparency concerns.
I have requested an investigation into potential deceptive advertising practices and the use of government-mimicking design elements that may mislead consumers into believing they are dealing with an official government entity.
Response from GovswiftAug 20, 2026
Thank you for sharing your feedback.
We have reached out to you multiple times to clarify your experience and to confirm that your order has been fully refunded.
For clarity, our service is a third-party application assistance platform and is not affiliated with the government. This is disclosed throughout the website prior to checkout. Our role is to provide guided support, document preparation, and step-by-step instructions to help ensure applications are completed correctly. Government fees are separate and paid directly to the issuing agency.
While some customers choose to complete the process on their own, others prefer added guidance and support to ensure everything is completed accurately.
We remain available to assist and answer any questions regarding our services.
RA
RAG
DO NOT USE THIS WEBSITE...
DO NOT USE THIS WEBSITE.... It is a scam. The site is made to look like a government site, and for a first time applicant for a passport, I believed I was in the right place and the $189 I paid was the application fee. I have since learned that I actually didn't pay for anything. On top of everything else, I now need to file reports with the FTC, CMS, Credit Reporting Agencies, freezing accounts, etc. CRIMINALS!!!
07/17/26 UPDATE RE: RESPONSE: It is very interesting that I did respond to the multiple emails and advised that you had ALL of my information. 1. You had my name, 2. You had my email address, 3. You had my phone number, And 4. You had my credit card information because you billed me $189. I did NOT receive any identifiable information from you... not a receipt, not an order number, nothing. I was able to print out the Passport application, so you most likely have my entire identity sold by now. The application that I printed out was not even the current passport application and could NOT be used. My recommendation for you and your CRIMINAL website: when that site is opened....at the top of the page, in big red letters, it should say, "This is not the government site you think it is. If you are looking for the real passport application, scroll on. However, if you want to donate $189 to some criminals, it's your lucky day." To the consumer reading this review: DO NOT PROVIDE THESE CRIMINALS WITH ANY IDENTIFYING INFORMATION!
Response from GovswiftJul 17, 2026
Thank you for sharing your feedback. We would like to clarify the circumstances surrounding this matter.
After receiving your concerns, our team made multiple attempts to locate an order using the information you provided. Unfortunately, we were unable to find any matching record in our system. We also requested an order number or other proof of purchase so we could investigate further, but that information was never provided. Without a way to verify an order, we were unable to review your case or offer additional assistance.
Our company operates as an independent third party document preparation service and is not affiliated with any government agency. This information is clearly disclosed throughout our website before purchase. Our service provides guided application assistance, document review, and detailed submission instructions, and is separate from the government passport application process.
If you are able to provide an order reference or other information that allows us to identify your transaction, we would be happy to investigate your concerns further. Our goal is always to review each case thoroughly and assist our customers whenever possible.
DA
Dave
avoid this company at all costs!!! This is a scam...
Like others have said, avoid this scam company. They obscure the fact that this isn't a processing fee for passports but a preparation fee - you still have to pay the same amount they charge to the govt. Website isn't clear and the document you are provided really isn't clear either. The customer service reps will apologize for the consumer being 'confused' but stand by their $130 preparation fee (you do get pdf file YOU have to print, instructions for a picture YOU have to provide, etc). Save yourself from the mistake I made, go directly to the gov website and fill out your own form and send it in - that's what I thought I was having done.
Response from GovswiftAug 20, 2026
Thank you for your feedback.
We have not been able to locate any order in our system under the name provided. We have also requested additional information to review your concerns, but have not yet received a response.
Without this information, we are unable to verify or investigate your claims. Please reach out to our support team with the requested details so we can properly review and assist you further.
For clarity, we are a third-party application assistance service and are not affiliated with the government. This is disclosed throughout the website prior to checkout. Our service provides guided support, document preparation, and step-by-step instructions, while government fees are paid separately to the issuing agency.
