Cherie
Exceptional Service
Until three years ago, I had never travelled overseas, but my first experience applying for an ESTA exceeded my expectations. The online process was straightforward and much easier than I had anticipated. Last year, I needed to travel again for work and began a new ESTA application. Raine from the Assistance Team promptly contacted me to let me know that my original ESTA was still valid, saving me unnecessary time and effort. They also reassured me that they would continue to monitor and support any future applications. This year, when I was required to travel again, Raine proactively reached out before I even began the process, offering guidance and support for my next steps. As someone new to international travel, I have found certain aspects quite challenging. However, the ESTA service- particularly Raine’s support- has made what could have been a stressful experience feel simple and manageable. Raine’s customer service truly goes above and beyond.
Response from GovswiftJun 8, 2026
Thank you for sharing your experience. We're delighted to hear that Raine was able to support you throughout your ESTA journey and make international travel feel much more manageable. Providing proactive, personalized assistance is exactly the level of service we strive for, and your kind words will mean a lot to Raine and the team. We appreciate your trust and look forward to assisting you with any future travel needs.