GovswiftGovswift is listed under Administration & Services.
Govswift (govswift.com) has 739 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Showing 58 reviews with 4 stars · Clear filters
Gail G.
Took me a little time to figure it all out but I got it done!
Response from GovswiftJul 6, 2026
Thank you for sharing your experience. We are pleased that you were able to complete your application successfully. We understand that there can be a learning curve, and we are always working to make the process even more intuitive for our customers.
Light
Made renewal easy and fairly fast. The only word of advice would be to double check the offers and savings. Make sure you have them applied before you finish. I found mine after I sent it in.
Response from GovswiftJul 6, 2026
Thank you for your feedback. We are glad to hear that your renewal process was easy and completed in a timely manner. We appreciate you sharing this helpful tip for future customers. We encourage everyone to review any available offers or savings before completing their purchase so they can take advantage of them whenever applicable. Thank you again for your thoughtful review.
Pamela
Everything was very easy the only thing is that I paid with a credit card on the site also I send a check you took both payments
Response from GovswiftJun 19, 2026
Thank you for taking the time to share your experience. We are pleased to hear that you found the process easy to complete. Regarding the payments, the fee paid through our website covers our independent document preparation and support services, while the check submitted with your application is the government fee required for passport processing. We understand this can sometimes be confusing, and we appreciate the opportunity to clarify the difference. Thank you again for your feedback and for choosing our service.
MarySue S.
I thought this was totally online. You should be more clear that you still have to mail it in.
Response from GovswiftJun 19, 2026
Thank you for your feedback. We understand how it could be surprising to learn that certain passport applications still require physical documents to be mailed as part of the government submission process. Our application packet includes detailed instructions outlining each required step, including mailing requirements, to help customers complete their applications successfully. We appreciate your comments and will continue looking for ways to make the process and instructions as clear as possible.
Linda I.
So far it’s been fairly easy. I haven’t completely finished my application. Still need to make appointment to turn in it
Response from GovswiftJun 8, 2026
Thank you for your feedback. We're pleased to hear that your application process has been fairly easy so far. We hope the remaining steps, including scheduling your appointment, go smoothly. If you need assistance along the way, our team is always here to help.
Denise C.
Overall, it was easy to use and it took me through the process step by step
Response from GovswiftJun 8, 2026
Thank you for your review. We're happy to hear that the process was easy to use and that the step-by-step guidance helped you navigate your application. Making complex government processes simpler for our customers is one of our primary goals.
Constance J.
The Gov website is pretty easy to use. However when including Global Entry, it charges twice and Global entry is not in every state. This information is not included. I live in Northern NV and will have to go to the San Francisco, CA airport.
Response from GovswiftJun 8, 2026
Thank you for taking the time to share your experience. We're glad you found the passport renewal process manageable overall. We appreciate your comments regarding Global Entry availability and travel requirements. Feedback like yours helps highlight areas where additional information may be beneficial for future applicants.
Jacob H.
Not a gov website Some deleted as my opinion has changed a full refund has been completed swiftly and willingly by the company. Excellent CS
Response from GovswiftAug 20, 2026
We’ve reviewed your case Jacob and can confirm that a full refund has already been issued. Our support team previously contacted you to provide clarification regarding the service and assist with your concerns. For clarity, our service is a third-party application assistance platform and is not affiliated with the government. This is disclosed clearly throughout the website prior to checkout. Our role is to provide guided support, completed forms, and resources to reduce errors that can cause delays, along with step-by-step instructions to help ensure applications are completed correctly. Government fees are separate and paid directly to the issuing agency. While some customers choose to complete the process on their own, others prefer added guidance and support. Protecting our customers’ personal information is something we take very seriously. Information submitted through our service is handled in accordance with our privacy and security practices and is used only as necessary to provide the requested service. If you have any remaining questions or need further assistance, our team is available to help. Given that your concern has been resolved with a refund, we would kindly ask that you consider updating your review to reflect the resolution.