A T.
You are bidding on a migraine!
Gov Planet and Iron Planet are one in the same. An auction site that auctions off anything from cars to aircraft parts online. This company has been absolutely horrible to deal with. I won a tool chest on an online bid and as required paid in full. Including shipping charges, the same day I won the bid. I was emailed an invoice with acceptance of payment including shipping cost. I was also emailed later that day, a FedEx tracking number. Here's where the headache starts. The FedEx tracking on FedEx site, says possible deliver in 3 days. A week later still no tool chest. I go to FedEx site and now it says "shipping label created, shipment pending." I wait a few days and the email Gov Planet customer service. They do not respond (their email system is horrible) so, I wait a day or two and then call them. After 2 transfers to different customer service agents, I'm told there has been a glitch on their part and I will be notified when tool chest is shipped. I wait 3 more days and no communication from Gov Planet so I email them and as usual no reply. 2 days later I get an email from Gov Planet informing me my won tool chest was waiting to be picked up and I will soon be charged storage fees. (Really? I paid for shipping and got a tracking number) I called Gov Planet and asked about my most recent email, I'm told it's a generic email and to ignore it. I ask about any progress with the shipping of my "won" tool chest and they say, we are still working on it. (Wow!) After waiting another week with no communication from Gov Planet. I call and request a full refund. The Gov Planet supervisor tells me that is not an option. He informs me, I can get a refund on shipping only and then drive or fly to Las Vegas and go pick up the tool chest. (I live in Phoenix) He also finally (I dont believe him) tells me, they are not able to ship my tool chest from the Vegas location unless I find a shipping company on my own and pay for the shipping. This headache that I "won" with the click of a mouse button is now a migraine. I am still waiting for either my money back or Gov Planet to step up, put on their big boy pants and ship me the tool chest or refund me my hard earned non stimulus money! I will not be bidding or making any purchases in the future from Gov Planet, Iron Planet or Ritchie Brothers.