GovPlanetReviews of govplanet.com

I recently participated in Richie Brothers, GovPlanet.com, which is also an IronPlanet.com Auction. They claim to be a Government Auction site, which they are not affiliated with the government. They actually sell repossessed vehicles from various banks in various states. I participated in and won 3 electric vehicles. According to Richie Brothers all sales are final and vehicles won can be picked up the same day as the auction after final payment. When I joined GovPlanet I had to create an account in which I disclosed my physical address as San Juan, Puerto Rico. After the sale I was told that the 3 vehicles are ready for pick up, only they legally were not. I hired Puerto Rico Car Transport to pick up the vehicles, because GovPlanet employee's advised me the the vehicles were ready for P/U. Unfortunately GovPlanet does not tell participants prior to the actual auction that NO winning sales come with legal titles. The transportation co. sent me an email stating that The vehicles cannot be legally picked up without proof of ownership, a legal title in the name of winning bidder. The transport co. stated that it would be illegal to p/u the vehicles. When I informed GovPlanet about the P/U situation, they advised me that I could purchase a title via their SF97paperwork, but not until after the vehicles were removed from their storage units, which can not legally happen W/O the titles. Once vehicles are removed it take 4 to 6 weeks before a title could be P/U. Richie brothers advised me that if the vehicles were not removed from their respective storage facilities within 8 days I would be charged storage fees because I could not remove the vehicles without legal titles and GovPlanet will not apply for a title for the winning bidder until the vehicles are removed from their facilities? Legally, A winning participant in a Gov-Planet auction can not get a legal title until the items won are removed from the storage facilities. Items won can not legally leave the storage units without a legal title? So, even though these facts are not made available until after a bidder wins the auctioned items, an auction winner is technically an auction loser. Due to Richie Brothers illegal practice of not disclosing pertinent facts, like NO titles prior to all auctions and therefore items won can not legally be removed from storage. I believe that Richie Brothers, Gov-Planet and Iron-Planet are illegally and knowingly facilitating illegal intra state auctions so that they scam winners out of the items won so I am out $10,000 + because they legally can not ship my items won at their auctions due to Richie Brothers fraudulently corrupt, deceptive and misleading policies. If you had similar problems with these auctions sites leave your review on TrustPilot.

The worst customer service people ever. Rude and clueless. I highly recommend staying away from this company.

Purchased what I thought were complete upper “handguards”. Was that just upper pieces. They are worthless without the lower pieces $3100 for 41 pieces. They were listed as PS products only 18 of them were PS products, of the 41. they refuse to refund me my money refused to give me an address to return the product. Quoted some government numbers in a picture like as consumers were supposed to know what these numbers mean. When you Google those numbers it takes you right back to there auction sites doesn’t give any explanation of the item they’re selling, very deceptive.!!

if you have money to waste then govplanet, ironplanet, ritchiebros is the best place by far. I bought an item and paid for it in November of 2022. I still have no title. If you see an item that states "IRONCLAD ASSURANCE" definitely don't bid on it. Something I bought for 5500 ended costing me almost 14000 which i cant title or use. EXPENSIVE LAWN ART.

Bought two camera from the site. They both don’t work. Description was not accurate. As they say, if it seems too good to be true, then it is.

very pisss pour gargabe costomer service !

It’s all Big lie they selling the same item every week they raising the prices you bid until you hit the high price they let it go otherwise they raise the price and they saying it’s sold but the next week after you see the same item again they lying to people I don’t know how they still exist all liars.

My Opinion based upon fact is: I Had been with GovPlanet for at least 5 years, spent tens of thousands of dollars with them, they used to be good. Once the Canadian Ritchie Brothers took over, their Customer Service went Into the Toilet as they don't care about 'making it right'. I don't know why the US Government would allow a Foreign Company to Reap Huge Profits from Selling American Tax Payer Acquired Assets back to the Public. Seems to be a conflict of interest in that alone/ some non-appropriate sweetheart deal. I brought it to their attention with fact, photos, and videos that one of their Yards was falsely advertising item quantities, or selling items they had already sold only to drive down there to pick up your purchase only to find them sputtering around the yard with no explanation as to why the item was not available for pickup. I just disputed the charges on my credit card after their Customer Service (in name only) showed itself to be shamefully inefficient, uncaring, and down right corrupt (won't even address an issue properly) to the point of looking like it was engineered to oppress/exasperate the Customer base who had negative business experience complaints. They seem to ONLY value you as a customer if they can get away with ripping you off, you say nothing, as soon as you look out for yourself and bring this to their attention they will ban you across all their sites being the petty tyrants / 3rd world dictator's that they are. They are not a customer centric company who care about cultivating good long-term business relationships, they have a short-term cash-cow mentality. I was able to recoup my money (thanks to my credit card agency), but the costly unnecessary mis-trips were not reimbursed to me. When asked why they banned me from all their platforms, they said it was because I disputed a charge on my credit card. When I asked them to show me where in their policy that I didn't have the right to do this if the item isn't there when I get there, or the wrong quantity, they could not show me this in the agreement I signed with the. It was selective/arbitrary/capricious. I'm quite certain that the agreements between credit card payment agencies will super cede any GovPlanet agreements because until I pay the Credit Card agency, I have a responsibility towards the credit card agencies money. Some of their leadership have blogged on linked in, virtue-signal about the company being a noble social justice warrior, but are easily shown to be a hypocrite when turning a blind eye to facts about the companies own injustice/unfairness in dealing with their paying customer complaints. Bad Character. They did not seek to correct / reprimand their own affiliate yards after terrible yard-level ego-driven customer service was laid bare and tried to project on the customer that they are in fact 'the bad-guy' without any credible/viable proof. That's what you will be dealing with should you have an issue. One day, with the numbers of all the people who have had bad experiences with the company steadily Increasing, I half expect them to be brought into a Congressional Hearing with a Federal Prosecutor like Trey Gowdy grilling the leadership before Congress, followed by a trail of the thousands of willing customers in attendance more than eager to share the details of their frustrating experiences. I'd like to see their leadership try and pull some of their face-saving Customer service tricks during that hearing expecting to get away with it. I mean the DLA is supposed to have some sort of NoFear whistleblower act, where if you see something and say something you can't face any reprisal/backlash. This should go at least double for any Foreign Company managing US Assets. The DLA Should be all over this sort of mismanagement of public assets sort of thing.