GoVisa Lawyer (Pemberton Law, PLLC)Reviews of govisalawyer.com

Response from GoVisa Lawyer (Pemberton Law, PLLC)Jul 13, 2024

Hi Ramon, We are deeply saddened to read your review. While we understand your frustration regarding our delay in response time and are empathetic to your confusion regarding the difference between a brand and a company, we also want to clarify that you have benefited from our law firm's expertise and solutions up to this point. Calling our law firm fake and scam is a serious allegation on your part that is incredibly disturbing. Our team has worked diligently to review your case and provide the most suitable solutions to ensure you can meet your travel plans at the end of this year. We have also processed a full refund on your case, which should reflect in your account within the next few business days. We take great pride in our commitment to our clients and are dedicated to thoroughly addressing each case. We are very sorry we seem to have fallen short regarding yours. We wish you all the best with your US Visa application. GoVisa Lawyer Team

Response from GoVisa Lawyer (Pemberton Law, PLLC)Jul 5, 2024

Hi Damien, We understand your frustration with the delay in our response, and we are truly sorry for not meeting your expectations in terms of communication timing. We are actively working to ensure such situations do not occur in the future. Please note that we promptly and fully refunded you. Our team reached out to discuss the specifics of your case and explain why it was not feasible to complete the entire US visa process just 4 days before your intended travel date. Our attorney also personally contacted you via email to offer further assistance and answer any additional questions you may have. If you need further support please reply to the emails we have sent you. Sincerely, GoVisa Lawyer Team Below is an automated translation: Bonjour Damien, Nous comprenons votre frustration concernant le délai de notre réponse et nous sommes sincèrement désolés de ne pas avoir répondu à vos attentes en termes de délai de communication. Nous travaillons activement pour nous assurer que de telles situations ne se reproduisent pas à l'avenir. Veuillez noter que nous vous avons remboursé rapidement et intégralement. Notre équipe vous a contacté pour discuter des spécificités de votre dossier et expliquer pourquoi il n'était pas possible de finaliser l'ensemble du processus de visa américain seulement 4 jours avant votre date de voyage prévue. Notre avocat vous a également contacté personnellement par e-mail pour vous offrir une assistance supplémentaire et répondre à toutes les questions que vous pourriez avoir. Si vous avez besoin d'un soutien supplémentaire, veuillez répondre aux e-mails que nous vous avons envoyés. Cordialement, L'équipe GoVisa Lawyer

Response from GoVisa Lawyer (Pemberton Law, PLLC)Jul 9, 2024

Hi Anon, We sincerely apologize for the lack of communication and the inconvenience you have experienced. We understand your frustration and concern regarding our response time. We experienced a high volume of inquiries, which contributed to the delayed response. After thoroughly reviewing our records, we have not been able to locate any unaddressed refund request that matches the period you mentioned. It's important to note that once we process a refund, it may take anywhere from 5 to 10 business days for the funds to reflect in your account, depending on your bank's policies and processing times. If you have indeed submitted a refund request that has not been addressed, please let us know by replying to our email, and we will investigate the matter further. If you have any further questions please reach out to us. Sincerely, GoVisa Lawyer Team