GoVisa Lawyer (Pemberton Law, PLLC)Reviews of govisalawyer.com

Response from GoVisa Lawyer (Pemberton Law, PLLC)Dec 10, 2024

Hi Jizelle, Waiting three days for a response is unacceptable, you are absolutely right about this. We are so sorry for experiencing this delay with our service. This isolated incident falls far below our service standards, which is why we immediately processed a full refund after speaking with you. We would also like to address your concern about our law firm taking advantage of desperate people who need a visa. We are here for people who actually need help with their application, who have complex backgrounds and require a legal overview of their case, as well as for people who simply want convenience. We've had customers who applied on their own, got their visa rejected and came back to purchase our services. Our core values stand for transparency and honesty. We make it as clear as humanly possible that we are a law firm specializing in immigration services. Our ads clearly mention we are a law firm, our brand (GoVisa Lawyer) includes the word "lawyer" to emphasize the same aspect. We provide on our website the link to the official government website for people who decide to apply on their own. Taking advantage of people is simply not what we do, helping people through the immigration process is. We're grateful for your feedback as it helps us improve. Your experience has led to additional measures in our communication protocols in an effort to prevent even such isolated incidents that cause so much frustration and anxiety. Once again, we apologize for the experience you had. We wish you a safe trip to the US. Sincerely, GoVisa Lawyer Team Pemberton Law PLLC

Response from GoVisa Lawyer (Pemberton Law, PLLC)Jan 9, 2025

Hi Emrah, Thank you for taking the time to share your experience. It is always saddening for us to read such reviews and while we respect your right to express your opinion, we would like to address your accusation of our company scamming you. Our records reflect that you actually paid for our US Visa services on November 20th, not November 12th. Since then we have been in constant communication via email and phone. We thoroughly addressed the particular complexities of your case and currently you have all the documents and preparation needed to confidently attend the embassy interview. This is pretty far from experiencing fraud or deceit in the interaction with our company. We understand there are times during the application process where stress tends to peak and we do regret that there was a moment when you felt anxious about your application. We have already taken action so that moments like that are as avoidable as humanly possible. We continue being here for you. Sincerely, GoVisa Lawyer Team Pemberton Law PLLC

Response from GoVisa Lawyer (Pemberton Law, PLLC)Dec 3, 2024

Hi, It is very concerning to read such a review especially since we are unable to verify your claim as a customer of our firm despite multiple attempts to obtain information about your case through Trustpilot's official channels. What particularly worries us is that this is not your first such review about our company and that despite claiming to seek a refund, you have not responded to our repeated requests for basic information that would help us identify your case and process your refund. As any legitimate customer would understand, we cannot process refunds without verifying the original transaction. If you were indeed our client, it would be in your best interest to provide the requested information via Trustpilot to receive your refund. Your continued silence to these verification requests strongly suggests you may not actually be a customer of our firm. A few important points to clarify: - our firm is a legitimate law practice specializing in immigration services. - we maintain detailed records of all client transactions and communications. - we have a clear refund policy and process for verified clients. - when clients request refunds with proper case information, we address these promptly. We take all feedback seriously and investigate every claim thoroughly. If you are indeed our client, we encourage you once again to respond to our information requests through Trustpilot or contact our company directly with your case details. This would be the simplest way to resolve your concern and receive your refund if warranted. Sincerely, GoVisa Lawyer Team

Response from GoVisa Lawyer (Pemberton Law, PLLC)Dec 3, 2024

Hi Pilar, We take all feedback seriously and have thoroughly investigated your claim. After careful investigation of your case we have proof you are not a customer of our firm. You actually paid for services to a different company. We can confirm that: - you reached out to us via our Contact Form on Sep 13th asking for a refund - we investigated and found no record of any payment or payment attempt made to our firm, neither by you or your daughter - there was only one incomplete, unpaid application under your daughter's name. It was started on Nov 4th (when you also left this review), not in September. In addition, the proof of payment you provided at our request does not list our law firm (Pemberton Law) as the recipient of the funds and the price from the proof of payment you provided does not match our company's prices. This shows you paid a different service provider. Our last attempts to clarify this matter over phone unfortunately ended with you simply disconnecting the call and refusing our communication since. Our firm maintains detailed records of all transactions and has robust systems in place to: - send immediate payment confirmations to verified customers - track all applications in our system - process refunds when warranted for verified clients As a registered law firm, we take our professional responsibilities seriously and always work to resolve legitimate client concerns. However, we cannot process refunds for payments that were never made to our company. Sincerely, GoVisa Lawyer Team

Response from GoVisa Lawyer (Pemberton Law, PLLC)Dec 4, 2024

Hi Aracelis, Thank you for sharing your feedback with us. It worries us to read our service was poor as we are committed to providing accurate information and quality service to everyone we work with. We've reviewed our client database, but we haven't been able to locate any customers that paid for our services matching your name. We've also reached out twice through Trustpilot requesting additional information that would help us identify your case and address your specific concerns about incorrect information. Unfortunately, we haven't received a response to any of our information requests. We would very much like to understand what information you found incorrect so we can clarify any misunderstandings. If you are indeed our client, we encourage you to: - respond to our information requests through Trustpilot - contact our office directly with basic details about your case (full name, email address you used to apply for our services, application ID) This would allow us to: - verify your case in our system - review the information provided to you - address any inaccuracies - improve our service where needed Our law firm is known for its high standards of service and for providing accurate immigration guidance to all our clients. If you are our client, we would appreciate the opportunity to address your specific concerns. Sincerely, GoVisa Lawyer Team Pemberton Law PLLC

Response from GoVisa Lawyer (Pemberton Law, PLLC)Sep 28, 2024

Hi, We are very concerned about your review and the experience you describe. As a law firm committed to providing exceptional service to our clients, we take these allegations very seriously. We couldn't locate any record of you as a customer in our database based on the information provided in your review. In addition you also did not respond to our private request for information that could help us identify your case in our system. If you are indeed a client of ours, please provide your application ID so that we can thoroughly investigate your case. We welcome the opportunity to discuss your concerns and are looking forward to the details requested so we can address your case with the attention it deserves. Warm regards, GoVisa Lawyer Team

Response from GoVisa Lawyer (Pemberton Law, PLLC)Dec 4, 2024

Hi Cheryl, We've reviewed your case and we are so sorry for not being able to respond immediately when you reached out to us early morning on Aug 12th. We completely understand how stressful and frustrating it can be to wait for a response when dealing with something as important as your visa application. While we did respond within 6 hours, we recognize that those hours of waiting made you feel very anxious. Your feedback helps us understand how even a few hours without a response can impact our clients' peace of mind. We're constantly working to improve our response times because we genuinely care about each person who trusts us with their visa process. We take some comfort in the fact that we contributed to you successfully obtaining your visa. Our legal team put great care into reviewing your case and making necessary corrections - something we take very seriously as incorrect information is one of the leading causes of visa rejections. We also made sure to secure you an earlier interview date to align with your travel plans, and sent all the necessary documentation well in advance for your interview at the embassy. While we regret causing you any worry during those morning hours, please know that your case was always a priority for us. Every successful visa approval reminds us why we do this work, and yours is no exception. Thank you for bringing this to our attention and we hope you had a pleasant stay in the US. Sincerely, GoVisa Lawyer Team Pemberton Law PLLC

Response from GoVisa Lawyer (Pemberton Law, PLLC)Dec 3, 2024

Hi Petr, Thank you for sharing your feedback about your experience from late July, beginning of August 2024. We are so sorry for the disappointing experience during your pre-application interactions with our firm. You initially reached out through our contact form on July 27th seeking advice about visa options, and we provided complimentary consultation via email to help determine the most appropriate visa type for your situation. When you later attempted to begin the formal application process on August 1st and encountered technical difficulties, we tried calling and when we couldn't reach you we tried to accommodate your needs by offering alternative communication channels. The technical issues you experienced with the meeting links were unfortunate, and we understand your frustration. Although saddening to see a potential customer of ours going through such an experience, it has helped us identify and address important issues in our pre-sale communication process. We have since worked to prevent similar situations from occurring. We also want to clarify that while we do use automated notifications for certain routine communications to ensure timely responses, our team consists of real legal professionals with vast experience in immigration cases who have worked successfully with thousands of our paid customers. One of our legal assistants will reach out by phone again to check if you still require assistance or you managed to set everything up to meet your travel plans. We are grateful for your feedback, it certainly made us better. Sincerely, GoVisa Lawyer Team