“A better way to buy information technology products.” That's what Patricia Gallup and David Hall had in mind when they founded our company in 1982. Seeing a significant business opportunity in the emerging personal computer industry, the two entrepr...
GovConnection (govconnection.com) has 37 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Computers & Phones · Merrimack, New Hampshire
Great
Computers & Phones · Merrimack, New Hampshire
Excellent
Computers & Phones · Hampstead, New Hampshire
New
Computers & Phones · Littleton, New Hampshire
Average
Showing 2 reviews with 2 stars · Clear filters
Valued C.
Super slow to ship and deliver. Return process was too cumbersome to bother with.
Response from GovConnectionOct 9, 2021
We’re sorry to hear your experience wasn’t positive. But thank you for your feedback – it will help us improve our overall service. We’ll reach out to you directly to learn more about the specifics. Thank you so much.
Valued C.
After placing an order with a RUSH delivery, I waited for one week and heard NOTHING from GovConnection about my order. After calling my rep on day 7, she told me that our order would be processed that day. AMEX dinged the charge for fraud and I immediately approved it after I was made aware. Then, Crickets -- I heard nothing from Gov Connection! After another 5 days, I called the Corporate Customer service number and complained again, that after paying for rush delivery, my order had been most definitely not rushed by our rep. Finally, my order was overnighted and delivered 12 days after I initially ordered. Who knows if I would have ever received it, had I not followed up repeatedly.
Response from GovConnectionSep 29, 2021
Thank you for your honest feedback. We take pride in the quality of our customer service, so we’re really sorry to hear about your experience with this transaction. But we are always looking for ways to improve, so we’ll reach out directly to see how we can do better.