E.C.M. J.
Don't trust them.
Despite their unkept promises, electric bill keeps skyrocketing. Their last promise is that my electric bill would be lower if only I signed up for a year instead of month to month. This summer, due to Hurricane Beryl blowing out our power (and surrounding transformers it seems) we were out of power for a week. Yet with only three weeks of using power, our bill went up over $100. Rhythm blames everyone but themselves: Mostly Centerpoint. I can't make a case unless I contract for one year so I did. Under contract, and without our biggest energy hog, our refrigerator (knocked out by the power surge, using significantly less power), our bill stayed the same. That repetitive boilerplate apology they seem to tag onto anyone at Trust Pilot who reports a bad experience? It's phony. Upon contact you'll find that it means nothing to them. They only use it to try and Upsell you. If like me you are under contract, keep records of everything. Speak kindly to their support all the same. They aren't the decision makers and lots of people work at a job they don't like.
Response from Rhythm EnergySep 19, 2024
Thank you for taking the time to share your experience with us. We take customer feedback seriously and are committed to providing the best service possible, however, we are unable to locate your account and want to be able to provide you a resolution. Therefore, we are asking that you please contact us directly at 346-440-0705. We apologize for any inconvenience caused and assure you that your concerns will be addressed promptly. We look forward to speaking with you and working towards a satisfactory resolution.