Purple Tree LabsReviews of gotpurpletree.com

Response from Purple Tree LabsApr 14, 2026

Thanks for bringing this to our attention — and we’re really sorry for this inconvenience. This is not the experience we want anyone to have. We’ve looked into your order, and it appears there may have been a shipment delayed by the carrier, which we’re actively investigating.We’ve already reached out to you directly to make this right as quickly as possible - including re-sending your full shipment :) If you don’t see our message, please contact us and we’ll prioritize your order immediately.We appreciate your patience and the opportunity to fix this.— Purple Tree Team

Response from Purple Tree LabsApr 14, 2026

Thanks for sharing your experience — we’re sorry to hear it didn’t meet your expectations. We understand that supplements can work differently for each person, especially depending on routine, consistency, and individual factors. Regarding the capsule: our formula uses naturally derived ingredients, including plant-based coloring (from sources like purple sweet potato and spirulina), and is produced in GMP-certified facilities with strict quality standards. There are no toxic materials used in our capsules. That said, we take feedback like this seriously and would love to look into your experience further. Please reach out to us directly by email so we can better understand what happened and make this right. We appreciate you giving Purple Tree a try. — Purple Tree Team

Response from Purple Tree LabsApr 14, 2026

Thanks for sharing this — and we’re really sorry for the frustration here. Our Subscribe & Save program is fully legitimate, but we clearly missed the mark in making the experience easy and responsive in your case. We did respond to your initial message and followed up, but it looks like we may not have connected after that. That’s on us — we should have made this simpler and clearer from the start. For transparency, subscriptions can always be canceled, paused, or adjusted directly through our support team, and we’re actively improving the account access experience on our site. We’d still be happy to take care of this for you right away. Please reach out to us directly by email and we’ll make sure everything is resolved exactly how you’d like. We appreciate you calling this out — it helps us improve. — Purple Tree Team

Response from Purple Tree LabsApr 14, 2026

Thanks for your patience here — we completely understand the frustration. In this case, the delay was caused by a carrier issue where the package was not picked up as expected after the label was created. That’s on us to catch sooner, and we’ve since addressed it. We’ve already made this right for you and ensured your order was taken care of. If you need anything further, feel free to reach out — we’re here to help. Appreciate your understanding. — Purple Tree Team

Response from Purple Tree LabsNov 23, 2023

Dear Genevieve, seems like you were subscribed to a product that was out of inventory. As soon as we found out, we promptly resolved the issue. Subsequently, we sent you at least two confirmation emails assuring that your order has been FULLY REFUNDED. We take pride in offering the finest customer service within our category, with the experience of having proudly served approximately 250,000 satisfied customers. We would like to express our gratitude for your past business and inform you that we have made the decision to discontinue our product offerings to you. This will ensure you find another product and company that aligns perfectly with your expectations. Best regards, Purple Tree Labs