Go Store ItReviews of gostoreit.com

I had been a customer with go store it (the facility on Bishop Rd in Richmond, Virginia) for over a year with no problems and then in the middle of a move to a new apartment someone broke into my unit and cleared it completely out! Management informed me that there was no insurance on my unit which was news to me as I was under the impression that I had insurance on my unit ever since I for at moved into it. Also In that massive storage facility there was only 1 security camera on each floor and that was pointed at the elevators so there was no footage at the time (due to me not knowing when the break in had occurred) that helped us and the site manager and the officer came to the conclusion I was lying and I was charged with filing a false report. Later I found out who had done it and that some of my things were transferred to another unit on the same floor. Most of the valuables that had been stored in my storage unit had been stolen And due to the officer not replying to me after repeated attempts to contact her I want some of my personal belongings being sold on Facebook market and could do nothing about it (well legally and I wanted to handle it the right way) and the things still on site has been all but destroyed. Needless to say they are full of shit when they say they have the premises secured with state of the art cameras. If they did we would have seen right away my unit being cut into and emptied out. Instead, I had to face the in dignity of going to a jail and being processed then having to pay out-of-pocket for a lawyer to go defend myself and to add insult to injury i Received a letter from ghost storage about four days after I was in court dealing with this issue that stated basically that they were not responsible for any of my personal items that were stored at one of their facilities. Now almost $1000 later and basically half of my life stolen I tell you these go store it places don’t give a shit about the security of your items and they don’t have the proper cameras on site they claim to. Find another business to take your storage to!!

I originally move my camper to Go-Store-It (GST) on Rawlinson Road in Rock Hill, SC. They had a great rate and gave me a month free. Three months later, GST raised the rate by 30%. I needed to store the camper, so I agreed to the rate increase. Due to work, we did not use the camper for 3-4 months. I went to check on the camper and someone stole the spare tire off the camper from this "secure" location. GST takes no responsibility. Please do not assume your possessions are secure at this location. I immediately moved my camper to a different location. You can call into the Call Center. Duvau is the call center manager. These folks talk a game... you will get no where with them. Your only option is to file a small claims on them. This lady is awful.... Sure she is nice in her personal life, but not good in this business, except she makes GST $$$$.

There was a major flood after Helene in which they closed everything down for 10 days. The water had receded but still had it closed. They would not reimburse us for the days we could not access our unit and made no apologies. Luckily we had no water damage, but others did and they refused to do anything, basically people were on their own and they lost everything. They forced people to remove there damaged stuff so they could remediate the sheet rock from the water. DO NOT STORE YOUR BELONGINGS HERE, unless you are okay with losing all of it with no recourse.

Avoid at all costs! They just raised my monthly rent 30% after only 3 months. I called them, no help. So whatever they tell you moving in, get ready to be gouged another 30%, soon. Bad taste. I will never do business again with this outfit.

Randomly raising my rent by over 30%

Go Store IT is a scam. The TPP which they force you to buy is another money grab. They make you insure even if you don't want to. Don't store with these guys. Run fast! I am calling the attorney general.

As with most storage companies, they take no responsibility for anything and can raise your rates with 30 days notice. Now they are holding us hostage to buy a “protection plan” for our belongings that are on their property. Isn’t that what the mob called it? A protection plan? These people are the scum of the earth. They have you sign a contract, but it means nothing to the consumer except that they have no risk, no responsibility, no liability and need not follow any rules. They should be brought up on racketeering charges.

Very poor response, non delivery goods ordered intime