Go Store ItReviews of gostoreit.com

The unit I rented got flooded and they never told me. They took it upon themselves to throw more than 3/4 of the stuff away. Without notifying me. I am going to sue them, does anyone have a recommendation for an attorney?

Outright Negligence, Bait-and-Switch, and Zero Accountability This is hands-down one of the worst customer service experiences I’ve ever had. I rented a storage unit at Go Store It Self Storage (20 Garris Rd, Wilmington, NC 28403) and was assigned a 3rd-floor unit. When I arrived to move in, the elevator was completely broken. The on-site manager openly admitted they could not fix it, and multiple tenants confirmed the elevator had been out of service for days — meaning the company knowingly rented upper-floor units that were effectively unusable. That’s not an inconvenience — it’s deceptive and irresponsible. I contacted corporate customer service expecting a basic level of professionalism. Instead, I was met with indifference and refusal. There was a first-floor unit available, yet they refused to move me as a courtesy, despite the fact that THEIR facility was not functioning as advertised. Their solution? Charge me an additional $30 per month to access a usable unit. In other words, I was forced to pay extra for their failure. That is a textbook bait-and-switch. This company took my money while providing a non-functional facility, showed zero accountability, and pushed the cost of their neglect onto the customer. Renting a 3rd-floor unit without a working elevator is unacceptable and borderline fraudulent. If you’re considering this location, be warned: equipment may not work, management won’t help, and you’ll be expected to pay more just to get what you already paid for. Avoid this place unless you enjoy frustration, wasted time, and being taken advantage of.

I wish I could give zero stars!! These people are really scammers... See they lure you in with a very nice move-in special and then month 2 they hit you with an enormous rate increase!!! NEVER AGAIN!!! IM MOVING ASAP! OUTRAGEOUS RATE INCREASE, GATE ALWAYS OPEN, NEVER CAN REACH ANYONE ON THE PHONE, NO ONE IS "EVER' IN THE OFFICE. WHEN GATE IS CLOSED THEY LOCK YOU IN AT 10PM .. WE HAD TO CALL THE POLICE.

MOVE OUT...... THIS NEW MANAGEMENT COMPANY IS FULL OF IT!!!!! I WILL NEVER REFER THEM NOR RENT FROM THEM AGAIN. THEY ARE ALL ABOUT THE MONEY NOT THEIR CUSTOMERS. FIRST, THERE'S A THOUSAND NUMBERS TO CALL FOR ONE FACILITY. THEY ARE UNPROFESSIONAL! WHEN THEY TOOK OVER, I RECEIVED AN EMAIL OF MY NEXT BILL, (LIKE I USUALLY DO). THEY TOOK OUT OF MY BANK ACCOUNT MORE MONEY THAN WHAT THE EMAIL STATED. I WAS TOLD THAT THE EXTRA WITHDRAW WAS FOR INSURANCE. THIS WAS NOT MENTIONED IN THE EMAIL. THE THING IS, I HAVE RENTERS INSURANCE AND COULD HAVE USED IT TOWARDS THE BILL IF I HAD BEEN ASKED FIRST. NEXT, I'M PLANNING TO MOVE OUT. I WOULD LIKE TO MOVE OUT ON 9/13/25, AND ASKED IF THEY WOULD PRORATE THE SEPTEMBER BILL. "NO", I WAS TOLD, "THAT I WOULD HAVE TO PAY FOR THE FULL MONTH"; HOWEVER, "I COULD STILL MOVE OUT ON 9/13"???? WHAT PERSON IN THEIR RIGHT MIND IS GOING TO PAY FOR A WHOLE MONTH WHEN MOVING OUT IN TE MIDDLE OF THE MONTH? THEY NEED MONEY THAT BAD TO WHERE THEY COULD NOT ACCOMMODATE A CUSTOMER WHO'S BEEN THERE 7 MONTHS. THEY DO NT VALUE THEIR CUSTOMERS ONLY MONEY!!!!! RUN............

Go store it in Bradenton sucks ass! They went from $82 to $125 in two months. Mind you, you're required to buy insurance from them that does not reflect this fee. There's never anyone there for help and they lock up the carts.

There is noone to help with questions about the major price hike. Each customer manager here little Rock gives you three different prices and they won't provide you with a contract showing you billing. I was with Snapbox then they took over and my unit price jump up $100.00 without notification

Just received my 40% increase notice in the mail. Spoke to two different agents, one local, one corporate, who were both lovely and patient despite my irritated tone. They both offered a 'discount' which was still an increase, and the first month after the increase would still be at the 40% inflated rent, then adjusted to the 'discounted' price, with no promise of being able to keep the adjusted rate moving forward. 25-30% of units are vacant, maybe because they run a scam rate and bait and switch to a higher rate once you've signed a contract. Deceptive business practices, horrible facilities management. One elevator broken since moving in, the other has an expired inspection (2 years expired) and disintegrating flooring. No easy way to email or call corporate headquarters from their website, had to specifically search for corporate contact info. DO NOT RECOMMEND.

This is the most unprofessional company I have ever encountered. First thing was it asked me on the online application as to what day I wanted to move in and I have given them the date , but I received a message stating that if I did not pay for the reservation in 3 days that they would not be able to honor my reservation. Well in paying for it within those 3 days they turn around and said that the day I paid for the unit is the day I would have to make a payment every month. When I saw that I tried several different numbers to try to contact someone and could not get a hold of anyone. They do not have a 800 number to be able to rectify the situation. I called different numbers from the website that were from other states and still could not get a hold of someone. Absolutely ridiculous. They practically made $35 off me because of the Admin fee that was less than 24 hours of paying for the rented unit , when they did not do anything. I would tell anyone not to rent from them because if you ever run into a problem you would not be able to talk to someone to resolve any issues that you may have . I have never dealt with a company that you could not get a hold of anyone. Don’t waste your money, time , and energy. Completely unprofessional. The $35 Admin Fee for doing nothing within 24hours of trying to get a hold of someone did it for me to cancel the storage unit I was trying to rent out.