Phuong L.
Unclear subscription and payment issues (warning people)
I signed up for their $1 trial for 1 week. After the trial ended, I noticed attempted charges on my Visa card even though I did not agree to continue the subscription. I immediately contacted them with my name and email, but soon after I saw two failed payment attempts from my bank notifications. This made me feel very uncomfortable as it seemed like they tried to charge me again without consent. In addition, I saw another person in their group ask to cancel a subscription, and shortly after, that person was removed from the group. This raises concerns about how they handle customers who do not want to continue. Update: About 15 minutes after they replied to my first review, I received another attempted charge. After that, my account was blocked from their group. I wish I could upload screenshots here to provide more evidence. My intention is only to share my experience and warn others to be careful when considering their trial or subscription. THIS IS MY SECOND REVIEW after they tried to remove the first one. Update 2 after you tried to ban my review here The purpose of a trial is for users to test the service and then decide if they want to continue. It is true that the trial mentioned recurring billing, but a proper subscription model should always allow customers to easily cancel on the website. In this case, cancellation was only possible by contacting you through email or Discord. I personally witnessed a member of your Discord group request cancellation, and shortly after that, he was blocked and removed from the group. This makes the cancellation process unclear and unfair to customers. Secondly, right after you replied to my first review, I received another attempted charge on my Visa card but not successful, I have all pictures about it. This shows that you still had access to my payment information and could initiate a charge attempt at any time. I have bank notifications as proof and I am willing to provide them to Trustpilot if necessary. To be clear, my intention is not to criticize your indicator itself – it is average, not bad. What concerns me is the way payments are handled, which feels misleading and risky for users. I want others to be aware so they can make an informed decision.
Response from Smart AlgoAug 30, 2025
This review is completely false and malicious. The reviewer signed up for a one dollar trial that clearly required agreement to recurring billing, so their claim of no consent is untrue. They have already posted multiple reviews for the same trial, which is not allowed on Trustpilot. We do not and cannot charge anyone without prior authorization, since all transactions go through our secure payment provider. These defamatory accusations are a deliberate attempt to harm our reputation and we will not tolerate them.