Duane K.
Gorilla Safari knows their stuff, with a couple of caveats
Gorilla Safari arranged five days and nights for us starting with a pickup at our hotel in Kigali, ending with dropoff at the Entebbe airport. They arranged three drivers, three lodges and permits for trekking with golden monkeys in Rwanda, gorillas and chimpanzees in Uganda. Two lodges were terrific, Nkuringo and Primate Lodge, both in Uganda. Villa Gorilla in Rwanda was sub-standard. Logistics worked like clockwork, everything clicked along. Only other criticism was our last driver/guide, Ismail, while a really nice knowledgeable guy, seemed to be subtly pressuring us to pay him more. We did the 4 hour gorilla habituation trek, only available in Uganda. It frankly was too tough for our mid-70s bodies. We made it, gorillas were great, but we put ourselves at too much risk. Be very fit if you try this.
Response from The Gorilla Safari CompanySep 6, 2019
Thank you Duane for taking the time to leave this review and also for sending us a lovely email with all the detailed feedback in. We are really glad that you had such a great trip; it was unfortunate that one of the lodges did not match your expectations and we have followed up with the points that you raised so thank you for bringing this to our attention. Ismail is one of our best guides and we apologise that you felt this way about the tipping, this should not have been the case. As you mention, the habituation trek can be very demanding and is often underestimated by those who are keen to do it - we do try our best to highlight this in our communications but it is hard for clients to picture it before they have done it! We would always recommend a standard trek unless, as you say, clients are very fit. Many thanks again and please let us know if we can help again in the future.