Steve R.
Order not received and zero communication
I ordered two cat litter mats on 7/2/26. Credit card charged. Email received. Today is 7/15/26 - crickets! No shipping notification. No email saying it is backordered. Tried calling the 800 # only to get a message that I should send an email. Yes I sent it. I also found a number on my credit card statement - a 917 #. Called it. They use a screening app. Call refused. So - charge on CC disputed, email sent, text sent. Crossed this company off of my list. I will never buy a GG product simply based on the lack of communication and poor customer service. Harsh - maybe. But there are so many companies selling competing product that you need to go above and beyond and standout in some positive way to be successful. They failed. Update - 7/16/26 - I received a response from the company. While I guess I should feel better, the response did not accomplish this. Here is a direct quote from the email - “We looked into this and found that the cat mat in your selected size is currently out of stock, which unfortunately made your order unfillable. Please know that we do not become aware of inventory issues like this until a customer reaches out to us, so we appreciate you flagging it.” In 2026, they literally put the responsibility on the customer because they are not able to match orders against available inventory. AMAZING!