GorgiasReviews of gorgias.com

Response from GorgiasJan 10, 2024

Thank you for sharing your feedback with us, Marcus. We genuinely understand the significance of reliable support, and we are committed to learning from this experience to enhance our processes. Your concerns have been duly noted, and please be assured that we are actively working to rectify this issue. We will be reaching out to you, providing a detailed update as soon as possible. Thank you so much for your patience and understanding throughout this entire time.

Response from GorgiasNov 3, 2023

Hi Ginalyn, We are truly sorry to hear about the ongoing issue you've been facing with the ticketing system. It's certainly inconvenient to have to open tickets manually, especially when dealing with such a high volume. We'll be glad to look into this for you to help you find a solution. Thank you so much for bearing with us while this is being looked into.

Response from GorgiasOct 31, 2023

Hello, Jesusa. We are deeply sorry to hear about the re-occurring issue. Your concerns are more than valid, and please rest assured that the dedicated team members are tirelessly working on implementing the fix. Nevertheless, due to the complexity of the issue, more time than expected is needed, which is far from ideal. We will do everything we can to find the root causes of the issue you are facing and work on a solution to ensure a seamless experience. We are determined to make things right and earn back your trust. Thank you so much for your patience and understanding throughout this entire time.

Response from GorgiasSep 27, 2023

Hi Chantelle, we are truly sorry to hear about your frustrating experience with our customer service. We take your feedback seriously and we understand the importance of having a reliable support system, so we genuinely appreciate your comments. We have just messaged you privately to address your concerns and go over this in depth.

Response from GorgiasSep 12, 2023

Thank you for taking the time to share your thoughts with us, Joey. We understand that the cost is an important factor when choosing a service, and we appreciate the opportunity to address your concerns. While we understand that our service may appear expensive, we truly believe that it offers exceptional value for the money. We take great pride in the quality of our service, and we are committed to delivering the best possible experience for our customers. Having said that, we are investing heavily in improving our infrastructure stability and working hard to invest more resources towards new features and improving existing ones so you'd get more value for your money - we want to support your business to the best of our ability so both your company and Gorgias can grow together. If there is anything we can do to improve your experience, please do not hesitate to let us know. Thank you again for your feedback, and we hope to continue serving you in the future.

Response from GorgiasSep 5, 2023

Hi Nalin, We thank you for taking the time to leave your review, and we're genuinely sorry for the inconvenience you've experienced with our communications. We deeply regret any frustration or annoyance our emails may have caused you. We have successfully unsubscribed your email, and we're actively working on improving our processes to ensure a smooth experience moving forward. Once again, thank you for bringing this to our attention, and if you have any more concerns, please reach out.

Response from GorgiasJul 17, 2023

William, we truly appreciate you taking the time to share your experience once again and we're sincerely sorry to learn that you feel this way about us. Please note that another email was sent your way, double-confirming that your Gorgias subscription is no longer active, and also providing additional details. Thank you so much for your patience and understanding while this was being worked on. 🙏

Response from GorgiasJun 27, 2023

Thank you for sharing your feedback with us, Team. We're sincerely disappointed to learn about how the aforementioned issue has made you feel. This isn't something that should happen when using our platform, as all these functions can be applied when handling your queries. Therefore, we’d like to investigate this further and get the to the root of the issue. Please make sure to check your mailbox as we've reached out to you and feel free to get back to us at your earliest convenience. We look forward to hearing from you.