I don’t normally write reviews, however Pup Socks is an awesome customer oriented company. We had a problem with our order going to the wrong address (it was PayPal’s fault). Pup Socks came to the rescue and shipped a new pair of socks free of charge. Thanks Pup Socks!
MA
Mac
Good Customer Service Deserves 5 Stars
Below you can see my original review. I am delighted to report that PupSocks sent out a second order, and my recipient confirms she got it. She hasn't opened it yet, so I can't comment on the quality, but I am really pleased by the customer service. Thanks, PupSocks, for taking the time to resolve this issue for me.
________Original Review (1 star)_________________________
I don't know what has happened, but my gift of PupSocks didn't reach my recipient, and PupSocks has yet to help.
Here's what has gone wrong:
1. I never received an email from PupSocks saying the order was ready for shipping, despite the fact they said they would send one. Thus I didn't know to check on any of this for weeks.
2. When I went online to check on the order using my order number, the tracking number it linked to said my package had been delivered to the wrong state.
3. When I reached out to PupSocks, it took several days and 3 emails before I received a response.
4. The response gave me a different tracking number, which did link to the correct delivery address saying it had been delivered weeks ago. The email further said that if the package hadn't arrived to talk to the local post office.
5. My gift recipient told me she has not received anything from PupSocks. Since she lives in a different state, it's difficult for me to talk to her post office. Not to mention, I did all this well in advance because I have other obligations right now.
Given all that's gone wrong, I have no idea whether PupSocks actually shipped the package or not. But from my end the operation is looking pretty shoddy.
I've asked PupSocks to send a replacement order to my recipient. I haven't heard back from them.
If they resolve this for me, I will certainly update this review.
Response from GoPupSocksDec 14, 2019
Hi Mac,
Thanks for sharing your feedback with us! I apologize for the delay. We strive to respond to our customers as quickly as possible, however, that can be difficult due to the influx of emails we receive during the holiday season. Rest assured, we are working hard to get to every email. That said I can see where one of our representatives reached out to you and where you were provided the tracking information. The email stated your order was delivered, and that if you were not able to talk to the post office to contact us, however, I do not see where you reached out after that. We want to make sure that all of our customers receive their orders and we would love to rectify this issue as soon as possible. Please lookout for a resolution email from our team. Thank you for your patience.
All the best,
The PupSocks Team
JA
Jake
They look great!
They look great!
KE
Kendra
Great quality
They were really cute and great quality!
AN
Annie
I LOVE these
I LOVE these! Will definitely buy more :)
JP
JPR
They are great!
They are great!
GR
Grace
The first pair came out too dark
The first pair came out too dark. Couldn't see the dogs face. Once I told pupsocks that, they immediately had me send the picture again and made me a new pair. Those came out perfect.
