Joseph V.
I ordered a blue sock and they sent me…
I ordered a blue sock and they sent me pink socks . How can I get my proper order?

GoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Joseph V.
I ordered a blue sock and they sent me pink socks . How can I get my proper order?
Melanie R.
I ordered my socks a month ago and haven’t even got a tracking number for them. They were suppose to be a bday gift for someone next week but doesn’t look like I will be receiving them by the even though the site says production time 5-7 days and shipping 3-5 days. I can’t get anyone to reply to my emails with any information that I’m asking for. I’m extremely disappointed bc this is the only gift this child asked for.
Doug E.
Socks ordered 21 Nov 2018. Tracking shows still in production on 7 Dec 2018. Items are a Christmas present but it’s not looking good.
Karen G.
Do not buy! I ordered on November 8 and still do not have order a month later. Advertising on time for production and shipping are lies and customer service non responsive
Bekah H.
My boyfriend ordered 2 pairs of pup socks about 2 weeks ago and they still haven’t shipped... praying they get here in time for Christmas for they’re Christmas presents 🙁
Kristen
I ordered socks on Monday and received an email that there was an issue with my order. I followed up with 7 emails and have heard nothing. My order was for two Christmas gifts and I have no idea what the status is. What is incredibly frustrating is that there is no phone number for customer service anywhere on the order or the email. I am incredibly disappointed and frustrated with my experience.
Response from GoPupSocksDec 7, 2018
Hi there, Kristen! I would like to apologize for the lack of correspondence.😢 I promise your order is of great importance to us here at PupSocks!👍 We are a strictly web-based company and communicate with all of our customers through email, live chat, and social media. I would love to further assist you in regards to checking on your order, however, I am not able to look up your order details with the information you have provided. Please send us an email [email protected] and one of our customer service representatives will be more than happy to assist in any way. -The PupSocks Team🐶
Tanya R.
Ordered November 8, still haven’t received them.
Response from GoPupSocksDec 7, 2018
Hi there Tanya, Oh no! I am so sorry to hear that you have not received your order. One of our customer service representatives will be reach out to you to resolve this issue. We truly appreciate your business and want to make sure that you get your socks! Please on the look out for an email. Again, our sincerest apologies for the delay. -Kiah from the Pup Socks Team 🐶❤️
Tonya T.
I ordered a pair of socks and a mug for my husband for Christmas since our dog recently passed away. I received both items, the socks were correct but the mug had a totally different dog on it! While that is funny and will surely get a laugh at Christmas, I would really like to have the correct dog on the mug. I have emailed customer service 3 times with no response. I also called the number on the packing slip that came with my order and it says it is no longer in service. At this point, I don't hold out hope that I will ever get the correct product or my money back.
Response from GoPupSocksDec 7, 2018
Hi there, Tonya! Oh nooooo!😢 I am so sorry that your order was incorrect!😔 I apologize for the extremely late response as we are deep into the holiday season and our emails are at an all-time high. That doesn't mean that your order is not of great importance to us. We want to ensure that everyone receives their PupSocks orders by Christmas.🎄 One of our customer service representatives will be emailing you today in regards to getting you the right order. Again, I apologize about this mishap.😢 Please be on the lookout for my email, hopefully, we can quickly resolve this issue. -The PupSocks Team🐾