Lindsay Van R.
Customer Service seems to be taking care of my concern... spoke too soon
Ordered November 21st (#506439) and had not heard anything from the company. They charged me as soon as the order was placed and I had zero confirmation or communication from them despite several emails. They responded to me after a negative review and assured me I would get my items for Christmas. A shipping label was created to make me feel like they were on the way and it was another 4 days before the items were actually shipped, after another follow up email. Due to speed of USPS and Canada post this time of year I am not counting on getting my items in time to gift them as planned over a month ago for Christmas. The only way to get a response is to leave a negative review. The fastest processing time on anything throughout this whole experience was the charge to my credit card. The only thing that would make me happy at this point is a full refund.
Response from GoPupSocksDec 12, 2018
Hi Lindsay, Thank you for your purchase! I sincerely apologize for the lack of correspondence regarding your order inquiry. We value our customers and are working diligently to produce and ship orders out in a timely manner. After looking into the details provided through your review, I could not locate an order based off of the name. Can you please update the name on your review with the name that you placed your order with so that we can confirm the order and update you with shipping details? We want to ensure that your order arrives as soon as possible! Thank you. -The PupSocks Team