GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 22, 2021

Hello there Cindy! We want to extend our sincere apology for the inconvenience this particular situation may have caused you. I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you in regards to your item. We do appreciate your patience and look forward in attending and resolving this matter. If you have any questions or concerns, please contact our service agents at [email protected]

Response from GoPupSocksSep 22, 2021

Hi there, I'm really sorry to see that it wasn't as comfortable as you thought it would be. We really try our best to use the perfect material for our customers. I do suggest to check out our other great products we have. You might fall in love with them. We greatly appreciate your review! If you have any questions or concerns, shoot us an email at [email protected]

Response from GoPupSocksSep 22, 2021

Hello there, We are saddened to see that the material of the custom product didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 22, 2021

Hello there George, I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback, it really helps our growing company improve on our products and services. Due to the COVID-related delays and it being the holidays, the time frame was extended more than we really expected. We are committed and work tirelessly to meet our valued customer's needs. If you have any questions and concerns, please contact our customer service agents at [email protected]

Response from GoPupSocksSep 22, 2021

Hello there, We are saddened to see that the material of the custom product didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 22, 2021

We are excited to see that you were happy with your custom socks. We always strive to provide a memorable and special gift to our valued customers. It does saddens us to see the experience you went through with our customer service. We receive a high volume of email on the daily bases and respond to them accordingly. Our intentions are never to keep our customer waiting. I would love for you to give us another opportunity and have a better experience the next time. Thank you so much for your feedback, it does help our growing company improve on our services. If you have any questions or concerns, email us at [email protected]

Response from GoPupSocksSep 22, 2021

Hi there, It really saddens me to see that you had to go through this experience and the photo was not what you expected. I do want to mention that we provide on our website, under our FAQs, what makes a great photo. Maybe you can provide us with a photo with better lighting. We try our absolute best to go above and beyond for our customers satisfaction so I would love to give you a 15% OFF your next purchase with us. Just use the coupon code, KEEPITAWESOME15 on your way to check out. We hope you have a much better experience with us the next time you shop with us. If you have any questions or concerns, email us at [email protected]

Response from GoPupSocksSep 22, 2021

Hello there, We sincerely apologize for the delay of your order and its unfortunate to see that the material of the custom product didn't meet your expectations. We work hard to always find and use the best materials when crafting our Pup Socks. We make our custom socks with the intention of them being novelty items but can also be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]