GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 13, 2021

Hi Samantha, Thanks for taking the time to write a review. We do apologize that we were not able to fulfill your order in the way you had anticipated. We embrace all customer feedback and assure you that "we" do use it to further sharpen up our customer service processes. After further research, it looks like we were able to provide a resolution for you. If you have any questions of concerns please email us at [email protected]. The PupSocks Team, Betsy

Response from GoPupSocksSep 13, 2021

Hi Catherine, Thank you so much for your feedback! We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. Kind Regards, The PupSocks Team

Response from GoPupSocksSep 13, 2021

Hi Nickole, Thanks for placing an order with us. I am so terribly sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. I understand how important your order was for you and your loved ones and hope that your recipient loved the blue pupSocks. I appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you. The PupSocks Team Betsy

Response from GoPupSocksSep 13, 2021

Thank you so much for your feedback! I am so thrilled your picture came out perfect on your socks. I see you weren't satisfied with the sizing of your socks. Our products are usually comfy, lightweight and fit perfectly based on size selected. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! The PupSocks Team Betsy

Response from GoPupSocksSep 13, 2021

Hi Dave, Thank you so much for your feedback! We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. Have a awesome day!!!! Kind Regards, The PupSocks Team Betsy🐾

Response from GoPupSocksSep 13, 2021

Hi Sarah, Thanks for taking the time to write a review. We do apologize that we were not able to fulfill your order in the way you had anticipated. We embrace all customer feedback and assure you that "we" do use it to further sharpen up our customer service processes. After further research, it looks like we refunded you in the amount of $18.68. If you have any questions or concerns please email us at [email protected]. The PupSocks Team, Betsy 🐶

Response from GoPupSocksSep 14, 2021

Hi Lisa, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items, but they can be worn. We hope that we can create a better experience for you in the near future. Please accept our offer for a special discount at checkout toward your next purchase. Use coupon code Trust20. We look forward to servicing you! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 14, 2021

Hi Trulia, We are completely shamefaced you didn't receive your special gift as anticipated. COVID really affected our shipping timeframes tremendously. After looking into your order I see it was stuck in transit for a while. That was never our intention and must have been an unforeseen issue! I am glad to see we then created a replacement order for you. If you have any additional feedback please email us at [email protected]. We appreciate your business and patience! Kind Regards, The PupSocks Team Shae