GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 15, 2021

Hi Valerie, First and foremost I would like to sincerely apologize for the lack of better correspondence on our end. It is never our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make this kind of fulfillment mishap, we take your feedback extremely serious. Since we are a web-based company, we do not offer a phone number at this time. I am pleased to see we did replace that missing blanket. We appreciate your feedback and business! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 15, 2021

Hi Leah, We are terribly sad you did not receive your gift as expected. When we initially created our delivery window, we didn't think COVID would alter it as much as it did. I would also like to apologize for the fulfillment mishap that resulted in you receiving your order in two different deliveries. I am pleased to see a replacement order was created and delivered. We appreciate your feedback as we are constantly improving as a company. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and patience! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 15, 2021

Hi Allison, We know it can be frustrating when you don't receive what you ordered in a timely manner but we really appreciate the patience you had with the company during one of our busiest seasons. COVID did play a huge role in the delay of your order. I am glad to see your order was delivered. Please email us directly at [email protected] if you have any additional feedback or concerns. We appreciate your patience and business! Kind Regards The PupSocks Team Shae

Response from GoPupSocksSep 14, 2021

Hello there Katrina, We are saddened to see that the size of the custom product didn't meet your expectations nor did it fit your partner. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but can also be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Katrina, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business.

Response from GoPupSocksSep 14, 2021

Hello there We want to extend our sincere apology for the inconvenience this particular situation may have caused you. I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you in regards to your item. We really try our absolute best to deliver the exact product our valued customers order in a timely manner. We do appreciate your patience and look forward in attending and resolving this matter. If you have any questions or concerns, please contact our service agents at [email protected]

Response from GoPupSocksSep 14, 2021

Hello there Laura, We are saddened to see that the material of the custom product didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Laura, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 14, 2021

Hi Hannah, It saddens us to see the experience you went through and for the troubles it may have caused. Due to the COVID-related delays and it being the holidays, the time frame was extended more than we really expected. I did further my research and I'm happy to see that you received your custom product. We hope that you are enjoying them and thank you for taking the time on giving us your feedback.

Response from GoPupSocksSep 14, 2021

Hello there Julie, We are saddened to see that the material of the custom product didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Julie, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business.