GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 22, 2021

Hello there Dave, I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. However, we are SUPER excited that you loved the custom made product. I do appreciate the time you took to give us your feedback. Due to the COVID-related delays and it being the holidays, the time frame was extended more than we really expected. We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our customer service agents at [email protected]

Response from GoPupSocksSep 22, 2021

Hello there, We want to extend our sincere apology for the inconvenience this particular situation may have caused you. I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you in regards to your item. We really try our absolute best to deliver the exact product our valued customers order in a timely manner. We do appreciate your patience and look forward in attending and resolving this matter. If you have any questions or concerns, please contact our service agents at [email protected]

Response from GoPupSocksSep 22, 2021

Hello there Ashley, We want to extend our sincere apology for the way our designers team cropped the image of your furry friend. I would love to help you as much as I can so please keep an eye out for a follow-up email I just sent you in regards to your item. We really try our absolute best to deliver the exact product our valued customers order in a timely manner. We do appreciate your patience and look forward in attending and resolving this matter. If you have any questions or concerns, please contact our service agents at [email protected]

Response from GoPupSocksSep 22, 2021

We are very happy to know that you loved the blanket but it does break our hearts to know that the fitting and design of the custom socks didn't your expectations. We make our socks with the intention of them being novelty items but, at the same time, they can also be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 22, 2021

Hello Cathy! We are super duper excited that you loved how the photos came out on your custom socks. Our customer's happiness inspire us so much. We do apologize that the shape of the custom product was not what you expected. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Cathy, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 22, 2021

Hello there Melissa, We are excited to now that you really loved your custom product, also, I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. Some things are far from our control. I do appreciate the time you took to give us your feedback. I do want to mention that the COVID-related delays and it being the holidays, the time frame was extended more than we really expected. We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our customer service agents at [email protected]

Response from GoPupSocksSep 22, 2021

It puts a smile on the company's face knowing our valued customers love the product. We are very sorry to hear that the photo did not come out the way you expected. Our designers team sublimate the images on the custom product exactly as shown on the photo that was given by customers. If you go to the FAQs on our website, we will provide some tips on what makes a great photo. We hope you have a better experience the next time you shop with us. If you have any questions or concerns, email us at [email protected]

Response from GoPupSocksSep 22, 2021

It is great inspiration to us knowing that we are able to put a smile on our customer's faces. Their happiness is our fuel! We do apologize that the material was not what you expected. We greatly appreciate your feedback and will use it to help our company improve our products and services. Thank you for choosing PupSocks and if you have any questions or concerns, shoot us an email at [email protected]