GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks reviews

Showing 2,153 reviews with 2 stars · Clear filters

Nikky F.
Jan 9, 2021
Personalized masks
I haven’t received them yet!! But you have emailed me letting me know they are in transit, which is why I didn’t give you one star.
Response from GoPupSocksSep 15, 2021
Hi Nikky, Thanks for placing an order with us. I am really sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. We understand how important your order was for you and your loved ones. I was wondering if you received the custom CatMask? If you did not please email me back on this email and I will help you with a resolution. I appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you for your order and have a perfect day!!! Thank you!!! Betsy The PupSocks Team
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customer
Jan 9, 2021
Socks were too small and picture looked…
Socks were too small and picture looked a little weird. Not using them
Response from GoPupSocksSep 16, 2021
Hi Alejandra, Thank you for your feedback! We are sincerely sorry we didn't deliver the quality product we strive for. We try to always strive to find and use the best materials when crafting our Socks and hate we dropped the ball with your order. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. Kind Regards, The PupSocks Team Shae
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Kim
Jan 9, 2021
Products are good, Customer Service is not
I placed an order on Black Friday that was unfortunately received after Christmas. Due to the length of time it took to process the order I reached out to customer service to request a change of address as I was moving. It did take 5 days to get a response, but I did receive a link to change the address of my order because it was in the right status. However when tracking the package the USPS noted it was still shipped to the old address and would be rerouted through forwarding I set up. That delay caused me to get my package a month after it was placed. Then when I finally received it my order was incomplete! I was missing one of the masks I ordered. I submitted a customer service request on December 26th and I STILL have not received a response from the company as of Jan 8th. In contrast, I placed a separate order on Dec 24th and it was shipped by Dec 28th and has already been received. I understand shipping delays but it was unfortunately errors from the company that caused my dissatisfaction.
Response from GoPupSocksSep 16, 2021
Hi Kim, We are extremely sorry you didn't receive your order when originally expected and for any inconvenience, this may have caused. There must have been a mishap during our fulfillment process which lead to you receiving the wrong socks. I would also like to sincerely apologize for the lack of correspondence on our end. Upon further research, I am pleased to see we were able to send a replacement order for you! We a constantly improving as a company, and we appreciate your honest feedback and patience, especially during the holiday season. With that said I would love for you to give us another try in the future. Visit us at Gopupsocks.com to shop more custom-made products and use coupon code Trust20 for a special discount at checkout. We appreciate your business! Best Regards, The Pupsocks Team Shae
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customer
Jan 9, 2021
Not yet received order
I ordered this on 28 Nov. It’s 9 Jan now and I still haven’t received them yet. Totally missed Xmas.
Response from GoPupSocksSep 16, 2021
Hi Antonia, Thank you for your feedback! We are terribly sorry you didn't receive your gift as anticipated. Due to unforeseen transit issues, plus COVID, our delivery windows were severely altered. In order for us to improve as a company, we take your feedback seriously. We plan to be more transparent with our shipping details, so when problems arise we will be better prepared to handle them. I am glad to see your order was indeed delivered. We value you as a customer and hope we can create a better experience for you in the near future. We appreciate your business and patience! Kind Regards, The PupSocks Team Shae
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customer
Jan 9, 2021
Disapointed
Don't fit to size, print quality is poor, socks are not comfortable. Thought they would be higher quality material for 40 dollar socks. Oh and it took 4 weeks to recieve it. It is probably a blessing in disguise they didn't come in time for xmas as it is better not to be let down on the holiday. Good marketing/advertising i must say, got me!
Response from GoPupSocksSep 16, 2021
Hi Joseph, Thank you for your feedback! We sincerely apologize for you receiving a subpar product because that was never our intention. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Kind Regards, The PupSocks Team Shae
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customer
Jan 8, 2021
Still have not received my order
Still have not received my order. I made the order in november
Response from GoPupSocksSep 16, 2021
Hi Josey, We know it can be frustrating when you don't receive what you ordered in a timely manner but we really appreciate the patience you had with the company during one of our busiest seasons. COVID did play a huge role in the delay of your order. After looking into your order, I am thrilled to see it was delivered. Please email us directly at [email protected] if you have any additional feedback or concerns. We definitely appreciate your patience and business! Kind Regards The PupSocks Team Shae
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Cindy S.
Jan 8, 2021
Socks fit terribly - not worth the price
I was so excited about gifting these socks as a Christmas present to my parents, and got their 3 pups' faces on them. But unfortunately the socks fit super weirdly (one pair is extremely tight across the top of the feet, while the other's heel is WAY farther back than it should be--both pairs are the same size and what my parents wear according to the Pupsocks size guide). Neither of my parents is likely to where them again, so it was a total bust of a gift. And an expensive one at that. The idea is so fun, but the execution needs to be much, much better for socks that cost this much! Definitely won't be buying again!
Response from GoPupSocksSep 16, 2021
Hi Cindy, Thank you so much for your feedback. We apologize that your item arrived defective. It is never our intention to deliver a substandard product. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any contact attempts from you. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. Kind Regards, The PupSocks Team Shae
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Marie
Jan 8, 2021
Not happy
Picture Quality is very nice. Colour is great. However very disappointed in the size Of the mask itself. Hardly covers enough of an adults face. Also the elastics are loose and aren’t adjustable. I would not recommend until size increased and toggles added. Plus took almost 2 mths to arrive in Canada!!
Response from GoPupSocksSep 16, 2021
Hi Marie, We are extremely sorry you didn't receive your order when originally expected. Due to COVID shipping guidelines, your delivery expectation window was altered. After looking into your order specifically, I see we extended a solution via email. I'm sorry if the quality of the mask wasn't to your liking. We a constantly improving as a company, and we appreciate your honest feedback and patience. With that said I would love for you to give us another try in the future. Visit us at Gopupsocks.com to shop more custom-made products and use coupon code Trust20 for a special discount at checkout. We appreciate your business! Best Regards, The PupSocks Team
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