GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 15, 2021

Hello there Carol, We want to extend our sincere apology for the inconvenience this particular situation may have caused you. I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you in regards to your item. We really try our absolute best to deliver the exact product our valued customers order in a timely manner. We do appreciate your patience and look forward in attending and resolving this matter. If you have any questions or concerns, please contact our service agents at [email protected]

Response from GoPupSocksSep 16, 2021

Hi Lynne, I am truly sorry you were not happy with the PupSocks that were purchased. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. With that being said, all of our products are made and shipped from the USA. I am terribly sorry for the delay with receiving your previous order due to an unforeseen transit issue. If you have any other questions or concerns please email us [email protected]. I hope you have a great and pawtastic day!!!! Betsy🌻 The PupSocks Team

Response from GoPupSocksSep 15, 2021

Hi Patricia, I hope your day is going well. Thanks for placing an order with us. I am really sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. I am happy to see that a replacement order for the large blue Pupsocks was produced and delivered. I am unhappy that the quality did not meet your standards. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. Thank you so much for the feedback! Thank you! Betsy The PupSocks Team

Response from GoPupSocksSep 16, 2021

Hi Dale, We hope everything is going well for you! I wanted to reach out and touch base with you because I took a look at your Trustpilot review and I didn't want to leave anything pending. I really wanted to make sure there were no unresolved issues based on your feedback. It would be my pleasure to assist you any way possible. We truly value your business and we hope that we were able to get exactly what you ordered delivered to you. Betsy The PupSocks Team

Response from GoPupSocksSep 15, 2021

Hi Thomas, I hope you are have a fabulous day!!! Thank you so much for your feedback! We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. Betsy 🐾 The PupSocks Team

Response from GoPupSocksSep 15, 2021

Hi Aaron, I hope you doing well! Thanks for placing an order with us. I am so sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. I am happy to see that a replacement order was produced and delivered. We understand how important your order was for you and your loved ones and hope that your recipients love the custom Pupsocks. I appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you and have a awesome day!!!!! Betsy The PupSocks Team

Response from GoPupSocksSep 15, 2021

Hi Dawn, Thanks for placing an order with us. I am saddened for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. I do see where we were able to resolve your issue. I see we did reship the blue and white PupSocks. I hope your daughter loves the PupSocks as much as the blanket. That said, please email our support team directly at [email protected] if you have any questions or concerns. Thank you for your patience and have a great day!!!!! The PupSocks Team Betsy

Response from GoPupSocksSep 15, 2021

Hi Diana, I hope you are having a wonderful day. I am sorry that the 1st pair of CatSocks were not to your satisfaction. I see where we reprinted them and sent them back out to you. Can you please let me know if this issue has been resolved. You can email back on this email. I look forward to hearing from you. I hope you have awesome day!!!!! Thank you! Betsy The PupSocks Team