GoPupSocksReviews of gopupsocks.com

Ordered a blanket on November 26, and my $89 was withdrawn. Blanket was for my daughter-in-law out of state, so I needed the blanket by Dec. 21 to have ANY chance of making it to Texas by Christmas. On Dec. 15 I contacted company via website (no customer service number, and I can guess why) and I got a note back saying they were backed up in production: "I do want to be transparent — production fell behind due to an influx of orders and we apologize for the unforeseeable delay. We’re now back on track and the order you placed is set to arrive before the holidays. If you haven't received an update already, you should be receiving a text message from us as well. I have contacted our production company to have this order sent out ASAP!" Well, here it is Christmas Eve and what I paid for a month ago still shows "in production." And I have yet to receive any kind of tracking number. Nothing. What a big waste this has been. If I hadn't already told my daughter-in-law what (I thought) was coming, I would just demand a complete refund. This has been a complete fail. I'm very disappointed. Maybe I'll get the blanket in time for Christmas 2019.

I ordered my socks on 11/23 as Christmas presents. They immediately took the $95 from account. I got an email stating they received my order on 12/11 I emailed asking when the socks would arrive, since they do not have a customer service number listed. Got a generic email response saying someone in customer service would gey back to me. A week went by and I sent another email and received the same generic reponse. Than that evening I got an email with a DHL tracking number that DID NOT work. A woman from customer service FINALLY got back to me stating they “fell behind” and “were back on track”. She also assured me I would receive my 5 pairs of socks BEFORE the holiday. It is now Christmas Eve Day and I have a gift exchange in a few hours and STILL NO SOCKS! And the DHL tracking number STILL DOES NOT WORK! They had NO issue debiting my account BUT can’t make the socks and have them delivered with a months noticed. I think I have been scammed. I filed a complaint with BBB.

Very disappointed! Put in order on Dec 1st and then the wrong order arrived on Christmas Eve! Tried to call customer service and the phone is out of order! Also, on the socks that did arrive, there are bones wirhbmy cat’s photo. Not sure why bones would be put on cat socks? Overall a bad experience with this company!

Ordered placed weeks ago, still "in production." No way to contact via phone to see where order is. Tried emailing w/o response. Expected for Christmas, of course. No inkling that wouldn't make it here in time, but now we have 1 less present under the tree. DON'T ORDER FROM HERE

I ordered my socks on Dec. 2nd. Got an email confirming order. Never heard from them again. I emailed Dec. 18th asking about order. Finally heard from them with on Tracking number on Dec. 23rd. It is now Dec. 24th and still do not have socks.

Ordered items Nov 26th and still waiting on them after they charged account over $200 immediately. So much for them being a Christmas Gifts as it is now Dec 24th! Little to no help trying to get updates or answers from them. Would not recommend using this company! Cute idea but there are others out there more reliable!!!

To be honest, I have not even received my order yet. I placed my order on December 2 as a Christmas gift, and its is now December 24, and the package has yet to arrive. I am not sure on what the quality of the socks will be, but based on the price I paid (US$65 for 2 pairs of socks) I would have assumed that the service would have been better. I will not be ordering any more socks from this business.

Ordered three blankets and an ornament on November 25. My credit card was charged over $200 on the same day. I received the ornament approx two weeks ago. Today is December 24 and I still have not received the three blankets which were to be Christmas gifts for my children. So I think my review is THIS COMPANY IS A PIECE OF FECES AND DO NOT EVER ORDER FROM THEM!!!