GoPupSocksReviews of gopupsocks.com

I placed an order on Nov. 18. I received a confirmation email with an order number. I checked back on 12/13 and the website said my order was on hold. I sent an email asking for more information. I received an automatic response that said they were busy but would get back to me soon. I sent another email on 12/18 and got the same response. I've heard nothing back. The website doesn't list a phone number. It's very frustrating to not be able to find out what's going on. My order was supposed to be a Christmas present. It's Christmas Eve, so obviously that's not happening. Very disappointing.

It’s completely ridiculous that I ordered something a month ago and there was no update until last week when I had to reach out and someone told me it would be produced within 2 days and sent priority and it still only says in production. You know you have many people ordering for Christmas and I just learned this happened to a friend last year. And has been happening again this year to many others. Don’t get people to purchase things around the holidays that you can’t produce at a reasonable time. Also you need a reasonable point of contact.

I ordered 3 pairs of socks as Christmas gifts on November 19th. It’s now December 24th and I still haven’t recieved the items. My real complaint is that pupsocks have not responded to any of my e-mails over the past 2 weeks regarding the missing order. As a result I will not have my christmas gifts and I’m pretty disappointed in the customer service, I likely won’t be ordering again.

No customer service at all!!! I've emailed 5 times over three weeks without even one response. There is no click to chat and no phone number listed. Ordered Dec 1 with a promise of Christmas delivery and its now Christmas Eve and website still shows in production. DO NOT BUY FROM HERE! CHECK OUT THE BBB WEBSITE FOR NEARLY 300 COMPLAINTS!!!

This was the first item that I ordered for Christmas this year, it was ordered on November 23 and now it is December 24 and it still isn’t here. I ordered 3 other personalized items from a different company and all were delivered within a week of placing the order. Very disappointed.

I placed an order for 2 pairs of socks on 11/29/18. About 2 weeks later after receiving no notice of shipping, I went to their website to see if I could contact someone. There is no phone number available and no chat option. I could only email them and wait for a response. I emailed three times with no response. I finally received a response on 12/19 and the email gave no apologies and just sent a tracking number. I checked the tracking that day and every day since and it just says my package is awaiting pick-up in Kentucky. It is now 12/24 and it still says it is awaiting pick-up in Kentucky. Very disappointed that my girls will not get this personalized gift that I had made for them on Christmas. Very disappointed in the customer service of this company. Cannot give an opinion on the product itself as I have not seen it.

Never received my shipment. E-mailed them several times. Tried calling and got a busy signal.

I am incredibly disappointed with this company. I ordered three pairs of socks on December 3rd, well prior to the deadline for receiving them by Christmas. When they we're still "in production" on December 22nd oh, it was clear that they would not reach me by Christmas. The company's website has no phone contact listed whatsoever. Consequently, the only way to contact the company is through email. I placed an email requesting that the order be canceled since they clearly were not going to fulfill the expected delivery date. Later that day, when I check the website, it told me that the order was on its way. I used the provided tracking number at the USPS website to check on the order. USPS said that a mailing label have been created but that the order had yet to be received at the Atlanta warehouse. I checked again on the 23rd, and today on Christmas Eve, and it still says that the order has yet to arrive at the Atlanta warehouse. Clearly, rather than giving my money back, the company made a mailing order through UPS to make me believe that the order had been produced when it had not in reality. How else can they explain a three-day delay and getting the order to the USPS Warehouse. This company clearly cannot meet production goals that they themselves indicate on their website. Bad, bad, bad! Do not purchase products from this