LLloyd
Disappointing
I was really excited to receive these socks as a Christmas present for my partner but the socks came 5 weeks later and arrived after Christmas. They were shipped internationally and it is a busy time of year to receive packages, but the faces on the socks were faded and one was in recognizable despite my photos being very clear. Overall I’m super disappointing and not worth the trouble or time to order a new pair or return the socks.
Response from GoPupSocksSep 15, 2021
Hello there Lindsey, I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated, also, we did not receive any email from you in regards to the photo. We try our absolute best to fix any issue our customers have. We do provide our customers with tips and a guide on what makes the best photo on our Pupsocks website under the FAQs. I is never our intensions to deliver a substandard product. I do appreciate the time you took to give us your feedback Lindsey. Also, due to the COVID-related delays and it being the holidays, the time frame was extended more than we really expected. Also, as stated on our Pupsocks website, international orders can take up to 15-20 business days to receive your product (not counting production time). We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. For any questions or concerns, you can email us at [email protected]