GoPupSocksReviews of gopupsocks.com

Been over a month since we ordered and order status still says, “in production”.

If the customer service had been better, i.e. faster, this rating would have been higher. I receive the wrong cup initially and left a message on the website. It was almost 2 weeks before I even got a response, and it was a reply to my second request! The product, once I finally received the correct one, was awesome. They seriously need to review their customer service department operation!!

Reading these other reviews sure makes me feel better than I am not the only one soooo disappointed! Still waiting on socks I ordered Nov 29th for Christmas- it doesn’t pay to be on the ball with this company apparently. And ZERO replies to customer service. I want my socks, even though Christmas is all done, or I want my refund ASAP!

Ordered two pairs of socks on 11/29/18 and just received them yesterday-did not make it in time for Christmas as I had hoped. Although I sent 3 emails to inquire on when to expect my order, I never heard back from Pupsocks until after Christmas. Sock material is weird-not soft and stretchy like socks should be. My daughter can’t even get her pair on due to the tight material. Waste of money-won’t use this company again.

I ordered 2 pairs for Christmas gifts on Dec 1st it said they would be here in time for Christmas but I still haven't received them. The gifts are for family visiting from another province who are leaving Jan 3rd so I guess they won't be getting their gifts. Very disappointed they didn't come in time I was really looking forward to seeing their reactions when opening their gifts.

I ordered 4 pairs of socks on 11/12/18 for a Christmas delivery. After some back & forth, I did finally receive my order 12/8/18, but only 3 pairs of socks. I immediately emailed the company to0 let them know of the error. I received an automatic massage back. I also called the number on the packing slip but the number was not in service (red flag?) I sent several other emails explaining that all I needed was the last pair of socks that I paid for but did not receive before 12/25/18. I did receive 2 responses from a person but not with and adequate response. I would like to receive what I paid for back in November. I am VERY disappointed with this company. After 7 weeks since the order, I would expect some kind of answer, response, SOMETHING!!!!! I would not recommend using this company as the customer service is seriously lacking!! On the bright side, the actual socks I did receive were really cute - just would like to receive what I ordered AND PAID FOR!!!!!!

I placed my order on Dec 13th, I received a confirmation email that my payment was accepted and never heard back from them after that. About 3 weeks later I sent an email asking for an update, they forwarded me a shipping confirmation that my package would be shipped out the next day but didn't offer any explanation or apology as why it took so long. My guess is they had a busy time during the holidays and forgot about it until I sent an email asking about the order. I definitely will NOT be a repeat buyer and I'll make sure my friends/ family don't waste their money with PupSocks either.

Did not receive any order, I ordered Dec-7, it is now Dec-31. Please cancel all Of my orders, please refund ALL of my Money