GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 22, 2021

Hi Audrey, Thank you so much for your feedback! We are so delighted your picture came out perfect on your socks. I see you weren't satisfied with the quality and for that, I apologize. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 22, 2021

Hi Alivia, Thanks for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We take your feedback extremely seriously in order to improve our shipping practices. After looking into your order, I'm happy to see it was delivered. Please email us at [email protected] if you have any additional concerns. We appreciate your patience and business! Best Regards, The PupSocks Team Shae 🐩

Response from GoPupSocksSep 22, 2021

Hi Katsiaryna, Thanks for your feedback! We are so sorry you didn't like your cropping results. In order to achieve the best cropping results, we advise you to leave notes for the designers. We are terribly sorry for the inconvenience this might have caused. Please feel free to email us directly if you have any additional concerns at [email protected]. Please accept our offer for a special discount at checkout toward your next purchase. Use coupon code Trust20. We look forward to servicing you! We appreciate your business. Kind Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksSep 22, 2021

Hi Melissa, Thanks for the feedback! We are terribly sorry your experience wasn't the best. In the notes section, we like to advise people to let us know how much or how little to crop specifically so we can achieve the best results. I am glad to see a replacement order was delivered. We appreciate your feedback! Please email us at [email protected] if you have any additional concerns or feedback! We value your business! Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 22, 2021

Hi Jennifer, Thank you so much for your feedback! We are so ecstatic you loved your sock's design. I'm sorry, you weren't satisfied with your quality. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our products with the intention of them being novelty items but can be used. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 22, 2021

Hi Jenna, Thanks for the feedback! I would like to sincerely apologize for us not following your clear instruction on how to crop your dog! It's never our intention to disregard a customer's request. I would also like to apologize to you for receiving a subpar quality item. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 22, 2021

Hi Melissa, We are extremely sad you didn't receive your order when originally expected, and for that, we apologize. Due to COVID shipping guidelines, your delivery expectation window was altered, especially since you're internationally located. After looking into your order specifically, we see no contact attempt so we can't confirm if your order has been delivered or not. With that said, please email us directly at [email protected] to confirm your order issue has been rectified. Thank you for your business and patience! Best Regards, The PupSocks Team Shae 🐩

Response from GoPupSocksSep 22, 2021

Hi Djanelle, Thank you for your feedback! We are completely shamed faced we didn't deliver the quality of sock as expected. It's never our intention to send out a subpar product. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. I wanted to ensure your order issue was fixed but I don't see any contact attempts. With that said, please email us at [email protected] so we can create a solution for you at this time. We appreciate your business! Best Regards, The PupSocks Team Shae 🌟