GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 16, 2021

Hi there Marie, I'm glad to see you had a great experience with us last year but Its unfortunate to see that you had to go through this ugly situation this time. I want you to know, Marie, that we go over and beyond for our valued customers. I took a look at the system to see if the issue was resolved and I'm happy to see that our service agents made a replacement for you. Please consider us in the future and I really hope you have a better experience the next time you shop with us. Please, for any questions or concerns, email us at [email protected]

Response from GoPupSocksFeb 10, 2021

Hi there, Thanks for your review. I'm terribly sorry about the delay with your order. International shipping times vary between 10-35 business days depending on the location. Unfortunately, because of covid and the holiday rush, many people experienced shipping delays. I'm deeply sorry for any inconvenience this delay may have caused. Please keep a lookout for an email from us so that we can further assist you! The PupSocks Team

Response from GoPupSocksFeb 10, 2021

Hi Cassie, Thanks for your review. I'm so sorry to hear about the delay with your order. Unfortunately, we did experience some delays due to the holiday rush and Covid. We apologize for any inconvenience this may have caused. Customer satisfaction is our top priority and we want to ensure that your order gets in your hands. Please keep an eye out for an email from us so that we can rectify this issue. The PupSocks Team

Response from GoPupSocksFeb 10, 2021

Hi there, Thanks for your honest review. I'm so sorry to hear about the delay with your order. As a small business, we are always looking for ways we can improve the quality of our products. We greatly appreciate your feedback and will improve because of it. Please look out for an email from us so that we can further address this issue. The PupSocks Team

Response from GoPupSocksSep 16, 2021

Hello there Tatum, It breaks our puppy little heart to see that the quality of the custom product didn't meet your expectations. We work our paws off to always find and use the best materials when crafting our Pup Socks. We make our socks with the intention of them being novelty items but can also be worn. We do appreciate the time you took to give us a review, It truly helps our growing company improve on our products and services. Believe me, Tatum, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business.

Response from GoPupSocksSep 15, 2021

Our puppy hearts are broken to see that the mask was too big. Our intentions are always to meet our customer's expectations and make them happy with a memorable gift. We do take our customer's reviews into account, considering, this is a growing company and it does help us improve along the way. Please check out our other cool items we have that you might like. We hope you shop with us again and have a better experience the next time. For questions and concerns, email us at [email protected]

Response from GoPupSocksSep 15, 2021

We are really happy to see that you love how the socks came out but it is unfortunate that the socks were a little too long. Our team works tirelessly to develop the products the best way possible and provide absolute perfection for our customers. We appreciate your review, it really helps us improve our products and services. Thank you for shopping with us, we appreciate your business.

Response from GoPupSocksSep 15, 2021

Hi Christine, We are really sad to see that we were not able to put a smile on your children's faces for Christmas. It really is unfortunate that the socks did not fit them and apologize for the problem. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but can also be worn. We really appreciate your feed back, it really helps our growing company improve along the way. Please, if you have any questions or concerns, email us at [email protected]