GoPupSocksReviews of gopupsocks.com

It’s been over 20 days since I placed my order. I have not heard an update on my order since the original confirmation email. I have reached out multiple times to try to see what was taking so long and get and update and have gotten no response.

I have used this company before in the past but have never had a problem as to wait well over two weeks to receive a product I paid for. I live in the states and it surprised me that still over two weeks I haven't received my item I purchased and most likely will never use this company again due to the unprofessionalism.

10/10 DO NOT RECCOMMEND. The customer service department has proven to be very unreliable and inconsistent with their responses. My product has been "in production" for more than 3 weeks and I have still not received any resolve on my issues. Do not purchase with this company, I would advise finding a much more reliable company to order from.

If I could provide zero or negative stars, I would happily do so. I placed my order on December 01, 2018. The projected delivery date should have easily had them in my possession in time for Christmas (one of the two pair was a gift); the order finally arrived - after multiple EMs from me that went unanswered - on December 26th. Not only was it late, but IT WAS WRONG. The intended gift was the wrong breed. After multiple unanswered EMs to the company, I processed a dispute with my credit card company. Pupsocks finally got back to me, apologized, and assured me they’d fix it. I confirmed all the details of the one they needed to fix. The order FINALLY ARRIVED TODAY, months after the original order date, and IT IS WRONG AGAIN. Wrong color socks. Wrong dog. These people are horribly incompetent and I WOULD NEVER RECOMMEND them to anyone! Save yourself the headache. You’d have better luck teaching yourself to knit & trying to make these socks yourself than you would trying to get any customer service &/or correct/timely order from these fools.

I ordered on the 18th for my mom for her birthday on the 26th. I knew I had ordered too late and that they probably wouldn’t arrive in time for her birthday but shortly after. Nope. They are still being “processed”. On their website it says it only takes 7 days to process and 3-5 days to ship. That is a lie because it’s been well over 7 days and my mom still does not have a birthday present. Whoever sees this review do not order from pupsocks!

I ordered on January 20th and my card was charged the 22nd. I inquired about on January 28th and this was response: Currently, your order has been made into a template, which means it is in the final stages of production and will be shipped out within the next few days.✈️ Once your order receives a tracking number, you will receive a shipping email containing your tracking details. If you don't receive any word from us within 4 business days, please let me So it was over four business days so I wrote back as the email says and this was There response: I regret to inform you that production fell behind due to an influx of orders and we apologize for the unforeseeable delay. With that said, I must inform you that your order is currently in production, however it is a bit delayed. In an effort to accommodate for the trouble, we would like to extend a 15% partial refund to be applied to your order totals.I do apologize for any inconvenience this may have caused! Rest assured, we are doing our very best to get orders out in a timely manner. So not only was the first response a lie as it clearly was not in final production, I have yet to get my 15% credit due to delay. They do not send out the products in the expected time frame they say. I will never order from them again, not recommend just based on lack of customer service, ridiculous amount of time it takes to receive compared to what they tell you when you purchase, and being lied to in emails from customer service. Etsy has lot of great people that produce very similar product, never had issue with them. I’d recommend looking on Etsy before ever using this company

The product itself was fine, I was very disappointed with the company and their customer services. My product was delivered a month after it should have been. No one emailed me back and there was no number to call. I wouldn't recommend using this company if you are looking for promised turn around time or quality customer service communication.

I received a gift card and ordered $100 worth of merchandise on December 21. I didn't receive any notification and had to email 2 times before I was told that I would NEVER receive the blanket and mug I ordered. I was told I would receive my socks. Today is February 4...still no socks. I asked that they refund the gift card to the person who purchased it for me. As of today...no refund. What a huge disappointment. They will be out of business in no time! The worst part is they have sent emails attempting to have customer service but haven't followed through in any way, shape or form.