GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksMay 13, 2019

Hello there Jodie, I send my sincerest apologies for the lack of correspondence and any inconvenience this may have caused! Rest assured, we are doing our very best to assist our valued customers in a timely manner. Our intentions are to have all orders produced in a timely manner and admittedly we dropped the ball there. I was able to look more into your order and I see your orders have finally been delivered. I hope they were a hit and you were still able to gift them to your loved ones! Team at PupSocks🐶 Alysa

Response from GoPupSocksFeb 12, 2019

Hi Regina, Oh no! I am terribly sorry for the lack of correspondence regarding your order. We want to make sure that we get your order to you as soon as possible. We value your business and want to be ably to rectify this issue in the best way possible. One of our customer service representatives will be reaching out to you!

Response from GoPupSocksMay 13, 2019

Hey Ashley, Thank you for placing an order with us at PupSocks, we truly appreciate the patience you've given us thus far. Our intentions are to have all orders produced in a timely manner and admittedly we dropped the ball there. We are working our paws off to get your order out to you as soon as possible, We fell behind in production time, due to an influx of orders. Communication has been lacking and we should have done a better job of informing you of that. Have you received your order yet? If you can, please send your order details to me at [email protected] and I will make sure I get back to you ASAP! Team at PupSocks🐶 Alysa

Response from GoPupSocksMay 13, 2019

Hey Catherine. I send my sincerest apologies for the lack of correspondence and any inconvenience this may have caused! Rest assured, we are doing our very best to assist our valued customers in a timely manner. Our intentions are to have all orders produced in a timely manner and admittedly we dropped the ball there. After looking into your email correspondence, I see someone reached out to you to get a replacement made. I would like to know if you've ever received your Custom PupSocks - White? Please feel free to contact us at team@petsocks,com with any questions or concerns and we will get back to you as soon as possible. Team at PupSocks🐶 Alysa

Response from GoPupSocksMay 13, 2019

Hey Katelyn, I truly apologize for the delay in your order and lack of communication from us. We never intended your PupSocks experience to have gone this way. We fell behind in production time and you should have been informed of that sooner. After looking into your email correspondence, I see someone finally reached out to you and updated you on your order. I hope your custom PupSocks were received and they were a hit!!! Team at PupSocks🐶 Alysa

Response from GoPupSocksMay 13, 2019

Hey Rebecca, We were having delays in production time, due to an influx of holiday orders. Our website was updated to reflect that delay. However, I apologize that we did not inform you of that sooner. Did you receive your custom PupSocks? I would love to know your feedback on how they turned out! Our company is completely web based, so the best way to get in contact with us is through email. I understand our communication was seriously lacking as of late, but I assure you that our response time has greatly improved. You can contact us at [email protected] with any questions or concerns. Team at PupSocks🐶 Alysa

Response from GoPupSocksMay 13, 2019

Hey Karey, Our intentions are to have all orders produced in a timely manner and admittedly we dropped the ball there. We are working our paws off to get your order out to you as soon as possible, We fell behind in production time, due to an influx of orders. I apologize for the back and forth you've been put through. I would like to look more into your order, however, your order info is not posted. Can you send your information to me at [email protected] and I will make sure to look into your order ASAP! Team at PupSocks🐶 Alysa

Response from GoPupSocksMay 13, 2019

Hello Kelli, I send my sincerest apologies for the lack of correspondence and any inconvenience this may have caused! Rest assured, we are doing our very best to assist our valued customers in a timely manner. Our intentions are to have all orders produced in a timely manner and admittedly we dropped the ball there. After looking into your order, I see someone reached out to you and refunded your order in full. I wish we could have got your custom PupSocks out to you in a timely manner. We would love for you to give us another chance, please use this code [TRUST20] for 20% off a future order with us!!! Feel free to contact us at [email protected] with any questions or concerns, I assure you our response time has greatly improved. Team at PupSocks 🐶 Alysa