GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksMay 10, 2019

Hey Nicole, I am sorry we were not able to fulfill your order in the way you anticipated, I really wish we could have got your custom PupSocks out to you for your loved ones to enjoy. After looking more into your order, I see someone finally reached out to you and refunded you, I wish your time with us could have gone differently. I would love to rectify this for you and hope that you would give us another chance, please use this code [TRUST20] for 20% off a future order with us! If you have any other questions or concerns, then please feel free to contact us at [email protected] and we will get back to you ASAP!! Team at PupSocks🐶 Alysa

Response from GoPupSocksMay 10, 2019

Hey there Megan, I apologize for the lack of communication you've received from us recently. We are a completely web based company, so the best way to get in contact with us is through email. I totally understand that has been lacking, but I assure you our response time has greatly improved now. We would like to thank you for placing an order with us at PupSocks, and I truly appreciate the patience you have given us thus far. I know we dropped the ball here, like for real!!!! I know these custom socks were for a loved one and we didn't pull through on our end. I see someone was able to issue you a full refund through email correspondence. I would love to rectify this for you and hope that you would give us another chance, please use this code [TRUST20] for 20% off a future order with us! Team at PupSocks🐶 Alysa

Response from GoPupSocksMay 10, 2019

Hi Melissa, I would like to thank you for placing an order with us at PupSocks, and I'm saddened to know that we didn't get them to you in time for Valentines Day, I apologize for that we never intended for things to go this way. We were having production time delays, due to an influx of orders. However, that does not excuse us from the lack of communication we've given you. I hope you received your custom socks and was able to gift them to your loved one! Your order info is not on here, if you would like you can send it to us at [email protected] and we will get back to you ASAP I assure you. Team at PupSocks 🐶 Alysa

Response from GoPupSocksMay 10, 2019

Hey there Coraly, I send my sincerest apologies for the lack of correspondence and any inconvenience this may have caused! Rest assured, we are doing our very best to assist our valued customers in a timely manner. Our intentions are to have all orders produced in a timely manner and admittedly we dropped the ball there. I wish we could have got your Custom TrippySocks to you in time for Valentines Day, we never meant to ruin your Valentines gift. Have you received your order yet? If you have any more questions or concerns, please feel free to contact us at [email protected] and we will get back to you as soon as possible. Team at PupSocks 🐶 Alysa

Response from GoPupSocksMay 10, 2019

Hey Frank, I am so sorry to hear about your puppy and I wish we could have got your custom socks out to you in a timely manner. I assure we are not a scam company, we were having a few delays due to an influx of holiday orders. However, we should have done a waaaay better job of communicating that with everyone. We truly thank you for placing an order with us at PupSocks and we never intended your experience to have gone this way. I hope you received your order by now and was able to gift them to your wife. I can look more into your order if you would like, you can contact me at [email protected] and I assure you I'll get back to you ASAP! Team at PupSocks 🐶 Alysa

Response from GoPupSocksMay 10, 2019

Hello Shannon, I am disheartened to know we did not get your custom PupSocks to you in time for Valentines Day, we really dropped the ball here. I would like to know if you've received your order. If you can, please send your order info to me at [email protected] and I will get back to you ASAP! Team at PupSocks🐶 Alysa

Response from GoPupSocksMay 10, 2019

Hello there Emily, Our intentions are to have all orders produced in a timely manner and admittedly we dropped the ball there. We are working our paws off to get your order out to you as soon as possible, We fell behind in production time, due to an influx of orders. We should have done a better job of communicating that with you and I apologize. I was able to look more into your order and I see that your order was finally delivered. I would love to hear your feed back on how they turned out!!! Team at PupSocks 🐶 Alysa

Response from GoPupSocksMay 10, 2019

Hi Kristen, I totally understand your frustrations and I apologize for the delay in your order and lack of communication you've received from us. I wish we could have got your Custom BaeSocks out to you in a timely manner. After looking more into your order, I see your socks were finally delivered. I hope you were still able to gift them to your loved one. If you have any other questions or concerns, then please feel free to contact me at [email protected] and I assure you I will get back to you ASAP! Team at PupSocks🐶 Alysa