Jacqueline A.
DO NOT ORDER SOCKS FROM HERE
DO NOT ORDER SOCKS FROM HERE. I placed an order a month ago and just received the socks today. However, I only received half of my order (still missing a pair of socks). The customer service here is apparently non-existent; I reached out multiple times to get an update on my order since the process was taking so long and never heard back. I just received one of the two pairs I ordered today but am missing an entire pair of socks (even though the status of my order on their website is “completed”). PupSocks now owes me ~$40 for my missing pair of socks but does not respond to my customer service inquiries. I am sure there are other websites where you can order customized apparel, so I recommend any other service. DO NOT ORDER FROM PUPSOCKS.
Response from GoPupSocksMay 13, 2019
Hello Jacqueline, Our intentions are to have all orders produced in a timely manner and admittedly we dropped the ball there. We are working our paws off to get your order out to you as soon as possible, We fell behind in production time, due to an influx of orders. Communication was lacking lately and I apologize we didn't inform you of the partial shipments sooner. After looking more into your order, I see someone finally reached out to you and gave you tracking info for the remainder of your order. I really hope you loved the Custom PupSocks in blue and I would love to hear your feedback. Team at PupSocks🐶 Alysa