GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksMay 10, 2019

Hey there, I am so sorry we did not get your order out to you in time for either occasion, we really messed up here. Our intentions are to have all orders produced in a timely manner and admittedly we dropped the ball there. We are working our paws off to get your order out to you as soon as possible, We fell behind in production time, due to an influx of orders. Have you received your order yet? I would love to look more into this for you, can you please send your order info to me at [email protected], I will ensure I get back to you ASAP! Team at PupSocks 🐶 Alysa

Response from GoPupSocksMay 10, 2019

Hey there Jade, I send my sincerest apologies for the lack of correspondence and any inconvenience this may have caused! Rest assured, we are doing our very best to assist our valued customers in a timely manner. Our intentions are to have all orders produced in a timely manner and admittedly we dropped the ball there. Have you received your order yet? You can send your order info to us at [email protected] I assure you we will get back to you ASAP Team at PetSocks🐶 Alysa

Response from GoPupSocksMay 10, 2019

Hello Tiffany, Our intentions are to have all orders produced in a timely manner and admittedly we dropped the ball there. We are working our paws off to get your order out to you as soon as possible, We fell behind in production time, due to an influx of orders. I would love to look more into your order, but I don't have any of your information. Can you please send it to [email protected] and I will get back to you ASAP! I wanted to make sure your order has been delivered. Team at PupSocks 🐶 Alysa

Response from GoPupSocksMay 10, 2019

Hey Michelle, I apologize for the delay in your order and lack of communication you have received from us, we should have informed you sooner, you shouldn't have to keep reaching out to us just know where your order is. After looking more into you order, I see your socks were finally delivered and I truly hope you were still able to gift your Custom FaceSocks (Blue) to your mother and she loved them, we dropped the ball here and I wish we could have got them out to you in a timely manner. We really appreciate you placing an order with at PupSocks. I would love for you to give us another chance, please use this code [TRUST20] on a future order with us and an even better PupSocks ​experience. We have been working out the kinks and our production time and response time has greatly improved now. Team at PupSocks🐶 Alysa

Response from GoPupSocksMay 10, 2019

Hey there Juan, I send my sincerest apologies for the lack of correspondence and any inconvenience this may have caused! Rest assured, we are doing our very best to assist our valued customers in a timely manner. Our intentions are to have all orders produced in a timely manner and admittedly we dropped the ball there. After looking more into your order, I see it got stuck in transit. I will be more than happy to get a replacement out to you ASAP! I have sent you an email with more details. Team at PupSocks🐶 Alysa

Response from GoPupSocksMay 10, 2019

Hey there, Thanks for informing us of this imperfection as delivering a quality product is our top priority. Can you send me a picture of the socks you received so I can see where we went wrong? We value your feedback and take it as an opportunity to continue improving our products. You can send the photo to us at [email protected] and we will get back to you ASAP! Team at PupSocks🐶 Alysa

Response from GoPupSocksMay 10, 2019

Hey Eugene, I completely understand your frustrations and your right our communication was really lacking for awhile, I apologize we did not get your order out to you in a timely manner. Have you received your order yet? You can send your order info to me at [email protected] and I will be more than happy to look into this for you! Team at PupSocks🐶 Alysa

Response from GoPupSocksMay 13, 2019

Hey there Noelle, I apologize for the delay in your order and lack of communication you've received from us, we dropped the ball here. After looking more into your order, I see someone finally reached out to you and had your Custom FaceMash Sock sent to a new address. I 'm happy someone was able to help resolve the issue and l hope your socks were a hit. Please feel free to contact us at [email protected] and I assure you, will will get back to you ASAP! Team at PupSocks🐶 Alysa