GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksFeb 21, 2019

Hi Rebeca B, I'm pawfully sorry your PupSocks experience was a 1 star. Please let me do what I can to turn that around and get that tail back wagging. Please feel free to reach out to me at [email protected] I would love to help in anyway I can, I can even reach out to Groupon on your behalf and figure this refund situation out. But I can imagine you're frustrated not being able to reach someone within a certain time period, but we're doing our best to respond to ALL our customer requests and make everyone happy. Today that starts with you :) If you could reach out to me at the email address above, and we can go from there and get a happy resolution. Have a pawesome day Rebeca! Tyler Thomas

Response from GoPupSocksFeb 21, 2019

HI Megan, Happy Thursday! I'm so sorry we dropped the ball with this PupSocks experience. We really do strive to treat every customer and every order special. Unfortunately, we didn't do the best job here, and I'd like to ask for another chance. I have reached out to you via email and I really look forward to further assisting and helping you. I have confirmed your order will be leaving out this week (probably tomorrow 😃). I have waived the shipping charges, and have further sent you a store credit just for being pawesome. I'm sorry we had a ruff start, but i'm here to make sure you have nothing to say about PupSocks but good things. Please feel free to email me at anytime, I would be thrilled to assist you. [email protected] Wagging my tail, Tyler Thomas

Response from GoPupSocksFeb 21, 2019

Hi Kimberly, Oh no! I'm sorry to hear about this experience. Please contact me immediately so that we can resolve this for you today! I'm so sorry you received no response from our customer service team, we've been swamped. But that's no excuse, and doesn't excuse our obligation to get your order correct, and in your hands. I can be reached at [email protected] Let's get this fixed and make sure you're satisfied! I hope to hear from you soon! Wagging my tail, Tyler Thomas

Response from GoPupSocksMay 10, 2019

Hey there MD, I send my sincerest apologies for the lack of correspondence and the delay in your order. I would like to look more into your order and make sure you received your order and all other issues have been resolved. If you can, please send your order info to me at [email protected] and I assure you I will get back to you ASAP Team at PupSocks🐶 Alysa

Response from GoPupSocksMay 10, 2019

Hey there Karen, I am so sorry for the back and forth you've had to go through with us, it should have never taken you this long to finally receive your order. I totally understand your frustrations with us and I wish your experience never with this way, we truly appreciate you placing an order with us at PupSocks. After looking more into your order, I see your Custom PupSocks - Purple were finally delivered we would love to know you and your daughters feed back on how they turned out. Team at PupSocks🐶 Alysa

Response from GoPupSocksMay 10, 2019

Hey DLC, I am so sorry for the delay in your order and lack of communication. I would like to look more into your order and make sure you received it. However, I don't have any of your order info. If you don't mind can you send it to me at [email protected], I assure you I will get back to you ASAP! Team at PupSocks 🐶 Alysa

Response from GoPupSocksMay 10, 2019

Hey Taylor, I'm so sorry you've had to go this back & forth with us. We truly appreciate you placing an order with us at PupSocks and we never intended your experience to have gone this way. After looking into your email correspondence, I see someone got in contact with you and send you a replacement. I would like to know if that has been fulfilled, you deserve these socks for your friend by now. Please contact me at team@petsocks. com, I understand our communication was lacking as of late but I assure you I'll get back to you as soon as possible. Team at PupSocks🐶 Alysa

Response from GoPupSocksMay 10, 2019

Hi Serina, I'm terribly sorry for the delay in your order and lack of communication from us, you shouldn't have to go thru this back and forth with us. After looking into your email correspondence, I see someone finally reached out to you and sent you tracking info for you order. I would love to know how your socks turned out!!! Team at PupSocks 🐶 Alysa