GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 23, 2021

Hi there Kristen, We want to extend our sincere apologies for this particular situation you went through. I checked the system to see if we assisted you with the problem and we did send you an email asking for another photo that is clearer so we can immediately send you a replacement but we did not receive any email correspondence from you. In order to serve you better and correct this issue, email us with a clearer photo of your black lab at [email protected]

Response from GoPupSocksSep 23, 2021

Hello there, We are saddened to see that the material of the custom product didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. On the bright side, we are happy that the photo came our great on the custom socks. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 23, 2021

Hello there, We are very happy to see that the images on the custom sock came out great. We try our best to make our custom products a special and memorable gift. It does saddens us to see that the material of the custom socks didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 23, 2021

Hi there, We are terribly sorry that the blanket was defective and for the delay. I could only imagine how sad your child got. I wanted to email you to fix this problem but it looks like somebody from our team already issued you a replacement for you. We hope that your child is enjoying the blanket and we hope that you give us another opportunity in the future. We try our absolute best to satisfy our customers. Their happiness is our inspiration. If you have any questions or concerns, email us at [email protected]

Response from GoPupSocksSep 24, 2021

Hi Sharon, Thanks for your feedback! We proudly make and ship all our products from the USA. We are terribly sorry you didn't like your sock quality. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. We appreciate your feedback as we are constantly improving as a company. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and patience! Best Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksSep 16, 2021

Hello there Nicole, We are saddened to see that the quality of the custom socks didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but can also be worn. On the bright, we are happy that we were able to meet you demands and give you a replacement. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Nicole, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 16, 2021

Hello there Sarah, It saddens our pup hearts to see that the custom products you ordered didn't meet your expectations. We work our paws off to always find and use the best materials when crafting our custom products. On the bright side, we are at least very happy that you had a good laugh out of it. Our goal is to make our valued customers happy. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Sarah, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 16, 2021

Hello there, I apologize for this experience you went through and believe me, it is our intention to deliver the best service for our customers. We are a completely a web-based company and we do respond to our high volume of emails we receive every day and try to reply the best we can. Emails are responded accordingly from the most previous date, to up to the minute. We do apologies that your custom-made order did not arrive in the time frame as anticipated, the COVID-related delays and it being the holidays, the time frame was extended more than we really expected. We do appreciate your patience and the feedback because this helps our company improve our products and services. If you have any questions or concerns, please contact us via email at [email protected]