Lerin M.
Awful
Awful customer service presence, you cannot place a call, so answers to emails go untouched. I'd like to know why my order is not being fulfilled. Any ounce of communication would be a super business move. I placed my order over a month ago and the order status still reads, "In Production." What a shame, as it's a cute idea. Go ahead and directly donate money to whatever cause they're "saying" they donate to, because your purchase amount is being strictly pocketed for no product in return. If they had an ounce of integrity, you'd see these types of reviews on their actual website. And you don't.
Response from GoPupSocksMay 6, 2019
Hey there Lerin, We fell behind in production time, due to an influx of orders during the holidays. I apologize for that delay and the lack of communication you've received from us. We are a web based company so the best way to get in contact with us is through email. I understand we haven't been doing the best of that lately, but since then we have greatly improved our production an response time. I see your Custom Tropical Socks have finally been delivered. I would love to know how they turned out!!! Team at PupSocks🐶 Alysa