GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksMay 6, 2019

Hey Rocky, I am terribly sorry for the experience you've had with us at PupSocks, we never intended things to go this way for you. I would like to look more into your order and make sure you received your refund and order. Can you please send your order info to: [email protected] and I will get back to you ASAP! Team at PupSocks🐶 Alysa

Response from GoPupSocksMay 6, 2019

Hey there Hugo 🖖🏽 We fell behind in production time due to an influx of orders and we should have done a better job in communicating that with everyone sooner. I hope you received your socks now and I would love to hear your feed back, you can contact me at [email protected] and I'll get back to you ASAP! Team at PupSocks🐶 Alysa

Response from GoPupSocksMay 10, 2019

Hey there Stephanie, Thank you for placing your order with us at PupSocks, and I'm very sorry it didn't go the way you anticipated. I understand these were gifts for loved ones and we dropped the ball here. I'm happy to know you finally received your refund, I wish your experience never went this way. There was a lot going on during the holiday season and I apologize your order fell thru cracks like that. Our intentions are not to scam anyone. We would love for you to give us another shot, please use this code [TRUST20] on a future order with us and even better PupSocks experience. I assure you we've been working thru the kinks and we have greatly improved our production and response time. Team at PupSocks 🐶 Alysa

Response from GoPupSocksMay 6, 2019

Hey there Leanne, I am very disheartened to know the experience you've had with us at PupSocks. I wish we could have got your custom socks to you in a timely manner. I was able to check your order status and I see your socks were finally delivered, hope they were a hit 🎉 Please feel free to contact me at [email protected] if I can help you with anything else. Our response time is much faster now I assure you!! Team at PupSocks 🐶 Alysa

Response from GoPupSocksMay 6, 2019

Hey there, I am terribly sorry for the lack of communication and delay in your order. Have you received your order yet? You can send your order info to: [email protected] and I will make sure to get back to you ASAP! Team at PupSocks🐶 Alysa

Response from GoPupSocksMay 6, 2019

Hey Madi, I'm sorry to know that we did not get your custom PupSocks out to you in time for Valentines Day. We fell behind in production time due to an influx of orders, we should have let you know that sooner. Have you received your order yet? You can send your order info to: [email protected] and I will make sure to get back to you ASAP! Team at PupSocks🐶 Alysa

Response from GoPupSocksMay 6, 2019

Hey Julia, We ended up updating our page to reflect the time frame for orders. However, we did not do our job to make sure that was communicated with you and I am truly sorry for that. I wish we could have got your order to you in a timely manner, we fell behind in production time due to an influx of orders. After looking more into your order, I see your package was delivered. I would love to hear your feedback on how your socks turned out. Please use this code [TRUST20] on a future order with us and an even better PupSocks experience. Team at PupSocks🐶 Alysa

Response from GoPupSocksMay 6, 2019

Hello Nicole, Our intentions are to have all orders produced in a timely manner and admittedly we dropped the ball there. We fell behind in production time, due to an influx of orders. I'm sad to know that we did not get your custom PupSocks to you before Valentines Day. I was able to look more into your order and I see that your socks were delivered. I hope you still were able to gift them to your loved one. Team at PupSocks🐶 Alysa