Shivanni De G.
I ordered one of the products from GoPupSocks
I ordered one of the products from gopupsocks since January, hoping to have it by the end of March. It says still in production. I would’ve liked to speak to someone but there are no proper contacts available and when I emailed on two occasions (far off from each other), I did not even receive acknowledgement of the email from the team. I expected better from a startup company looking to lay groundwork for further business endeavors. However, I will not be ordering from them ever again and will never recommend someone else to do so. At this point, I would honestly cancel my order for a full refund and there isn’t even that option available.
Response from GoPupSocksMay 3, 2019
Hi Shivanni, Your feedback is not going unheard, We are striving every day to continue to improve and want to thank you for your order. I completely understand your frustrations and our communication has been lacking as of late, I'm totally sorry for that. After checking your tracking info, I see your package has been delivered, I know these were a gift for a loved one and I wish we could have got them to you sooner. I hope your custom PupSocks were a hit 🎉 Please feel free to contact us at [email protected] if you have any other questions or concerns. Team at PupSocks🐶 Alysa