GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 23, 2021

Hi Stephanie, Thank you so much for your honest feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner. COVID did play a huge role in the delay of your order. We sincerely apologize for the inconvenience this has caused you. After looking into your order, we do see where your custom order was delivered. I know this experience was far from perfect but we would like an opportunity to do better. With that being said, Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We appreciate your business and patience at this time! Best Regards The PupSocks Team Shae 🐶

Response from GoPupSocksSep 23, 2021

Hi Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. We would also like to apologize to you for the lack of better correspondence. In order for us to improve as a company, and not make this kind of fulfillment mishap, we take your feedback extremely serious. After looking into your order, I'm thrilled to see your replacement order was delivered. Please email us directly if you have any questions or concerns. We appreciate your business and patience. Warm Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 23, 2021

Hi Samantha, Thank you for your feedback! In the FAQs on our page, we have a section that lets you know what we consider to be a good quality picture in order to prevent a bad gift. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 23, 2021

Hi there! I'm very sorry for the experience you went through with your order. I immediately checked the system to see if we helped you with this matter and it seems that we sent you a follow up email regarding your order but we never received any email correspondence from you. We hope that you were able to receive the order as the shipping status did show delivered. If you have any questions or concerns, email us at [email protected]

Response from GoPupSocksSep 23, 2021

We are very excited to see that your sweet daughters loved the socks but we are sad to know that the material and form of the custom socks were not what you expected. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business.

Response from GoPupSocksSep 23, 2021

Hello there, We are saddened to see that the material of the custom socks didn't meet your expectations. We work tirelessly to always find and use the best materials when crafting our Pup Socks. We make our socks with the intention of them being novelty items but, at the same time, they can be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 23, 2021

We are terribly sorry for this particular problem and the inconvenience it may have caused. We really hope you have a better experience the next time you shop with us. I appreciate your feedback because it helps our growing company improve our products and services. If you have any questions or concerns, email us at [email protected]

Response from GoPupSocksSep 23, 2021

Hello there, We want to extend our sincere apology for the inconvenience this particular situation may have caused you. I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you in regards to your item. We really try our absolute best to deliver the exact product our valued customers order in a timely manner. We do appreciate your patience and look forward in attending and resolving this matter. If you have any questions or concerns, please contact our service agents at [email protected]