GoPupSocksReviews of gopupsocks.com

I ordered socks and a pup tote in January. I finally received the socks in March. I'm still wating on the puptote. I've reached out to puptote customer service because the order number I received notes my order is complete. The tiny package of socks delivered completely intact and there is no way another item could fit in with the socks. They still owe me a pup tote. I've sent no less than six emails in the past month regarding the missing mechandise and no one has gotten back to me. WORST customer service ever! Don't Order from this company. They are a third party vendor. You can order direct from the company who makes the socks.

I have never written a negative review of a company before, so I hate to have to do this. I ordered 2 pairs of Pupsocks in early January with the hopes of receiving them by Valentines day (the company states that they typically ship within 5 business days). My order stated that it was "processing" for over 4 weeks. I had to reach out to the company three times to finally get a response. For the inconvenience, my order was rushed and I was given a 20% refund for my order (which was greatly appreciated, since I paid $56 for 2 pairs of socks). When my order finally arrived, I had one correct pair of socks, and one pair that had someone else's face on them. I have since reached out to the company twice and have never received a response. I am typically not one to complain, but as I only received one correct pair of socks I would either like the missing correct socks to be shipped to me, or my money back for the socks that I never received.

I'm forced to give one star. I'm still waiting for a puptote I paid for but hasn't been delivered. I've written pupsocks at least six times. They don't respond. They don't refund my money. They don't ship the merchandise. Horrible customer service. That's criminal behavior. When I pay for merch and it doesn't arrive and I'm ignored...criminal. 4/29 update. I finally heard back on my pup tote. They offered a partial refund because I used a Groupon. I responded noting I'm entitled to apply the full amount of the groupon on my order. I again requested a full refund. They refuned the full amount.

I ordered the socks with over 4 weeks prior to my friend's birthday and the special date came and went and I ended up needing to purchase her another gift instead since I had nothing to show after ordering from this company. There is no phone number on the site nor is there anyone responding to emails. I sent them three emails and it took 3 weeks to respond and over 7 weeks for me to receive my product. I hope that going forward, this company gets a better handle on the orders and responsiveness to its' 'valued' customers,

I got the socks I ordered for my wife. It took over a month to get them instead of the 10 days plus 3-5 days for shipping that their website says. I emailed them three times during that month to zero response from them. And when they finally did come, it was the wrong size. Just a horrible company.

Honestly the worst experience I've ever had purchasing a gift online. First of all it took about 3 weeks for the product to be delivered, during which communication with customer service was snail pace slow. Then when the socks finally came, the quality was terrible. They did not feel soft or comfy and they slip of my calf after a few steps. Then when I email to complain, they, of course, take almost a month to reply. Their reply, comically, was to say they will refund me minus $18. However, they were incredibly generous to offer me 40% discount if in case I was a masochist and wanted to order from them again. Please if you are in search of custom socks, find one of the many, many, many competitors.

If I could give this company zero stars I would. I do not usually write reviews but felt I should for this purchase. The product took 6 weeks to come in, if I had purchased around the holidays I would be understanding. But they should take off their website that orders take 10 business days and then 3-5 days to ship unless it’s a busy time of year or because of an influx of orders. Next I had emailed the company a few times regarding an ETA on my order and received no email back. It is VERY hard to get in contact with this company. It wasn’t until the third email that they responded with a less than helpful response. By week 5, I sent another email needing to change my address as I was moving and just never received a response from the company. I had to hunt down the mail man for my order after moving. Finally when receiving my order after 6 weeks, it was highly disappointing. The socks were almost starchy feeling and scratchy. This is a gift I would be embarrassed to give someone. These socks are not comfortable. Overall, this was a less than satisfactory experience from start to finish. Will not be giving them as a gift after waiting 6 weeks

So annoyed. ordered socks on 3/11(now 4/5) and still listed in production. Sent an email a week ago a still no response to give me any additional information. This is supposed to be a gift for a pet that passed away and it’s ridiculous how long I’ve waited with no information on the delay. I want to cancel my order at this point but there is no reply and no additional contact information listed. Don’t waste your time.