GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Michael
Photos were oddly cropped. Very disappointed
Response from GoPupSocksAug 2, 2019
Hi Micheal, Thanks for placing an order with us. We are disheartened to learn that you were not happy with the cropping of your order. We 'd love to see if we are able to correct this issue for you. One of our team members will be contacting you shortly. Thank you. The PupSocks Team🐾
Ted
I ordered two pairs for my wife. They were over priced and I had to wait a while to get them and when I got them they were the material was not cotton and one of them I put my black dog on there and it just looked like black spots.
Response from GoPupSocksAug 1, 2019
Hi Ted, Thanks for placing an order with PupSocks! We are disheartened to hear that your order did not arrive in the time frame you had anticipated. Our socks are made of, 60% Polyester, 10% Acrylic, 25% Nylon, and 5% Spandex, however, we would like to see if we can resolve the issue with the printing of the black dog. We value your business and look forward to providing a resolution for you. The PupSocks Team🐾
Caroline
The socks were terrible quality and unwearable. They also took a very long to come
Response from GoPupSocksAug 5, 2019
Hi Caroline! Thanks for shopping with us. We are deeply disappointed that the quality of our socks did not meet your expectations and that they took a long time to arrive. We can assure you that this is not the norm. We strive to improve daily, and we use your feedback to do so. The PupSocks Team ❤️
Liz
I liked the all-over design and photo-real likeness of my dog...and that was pretty much it. The material from which the socks were made is so terribly cheap and cheesy thereby rendering the socks unwearable. Adding insult to injury, the socks were different lengths with the difference in length being quite noticeable at almost 1”! Basically, the purchase was intended as a gift but i”since the product was so terrible was relegated to gag gift/novelty.
Response from GoPupSocksAug 1, 2019
Hi Liz, Thank your placing an order with us! We are extremely sorry that the order you received was not up to par. We take pride in our products and hate that your order arrived with imperfections. Please keep an eye out for an email from our team. Thank you. The PupSocks Team🐾
Jessica
Not a fan. Socks didn’t turn out like they advertise. Not worth the $25.
Response from GoPupSocksJul 31, 2019
Hi Jessica, We appreciate your business and are saddened to hear that your order did not turn out the way you anticipated. We work extremely hard to capture the best characteristics of your precious pup's face and hate that we miss the mark on your order. We are striving every day to improve and will use your feedback to do so. If you do decide to give us another try in the future, please use [TRUST20] at checkout to save on your next order. Thank you. The PupSocks Team🐾
Sheree
Order took ages to arrive Quality of product is horrendous and unwearable.
Response from GoPupSocksAug 1, 2019
Hi Sheree, Thanks for placing an order with us! We do apologize that your order did not arrive in the timeframe you had anticipated. With international shipping, it can take up to 20 business days to arrive depending on your international location. We would love to provide a resolution regarding the quality of the order you received. Please keep an eye out for an email from our team. Thank you. The PupSocks Team🐾
alyssa
The worst!! DO NOT ORDER from them unless you have 3 months to get your socks and don't care about customer service. This is second time I had a problem with them and I will never try it again. They sent my order minus one pair and I told them I needed it as a gift. I received the stock replies from an "Alysa" as follows and it does not help me as I need for father's day - 2 business days plus the weekend from now. They can easily overnight to me and get it done but they have no interest in customer service. They are absolutely horrible. Stay Away from this company!!! Hey there, Currently, your order has been printed which means it is in the final stages of production. Once your order receives a tracking number, you will receive a shipping email containing your tracking details. If you don't receive any word from us within 4 business days, please let me know! I'm glad I could be of assistance and can't wait for you to receive your order. " Alysa Bark Department
Response from GoPupSocksJun 21, 2019
Hey there Alyssa, We truly appreciate you placing an order with us at PupSocks and never intended your experience to have gone this way. We dropped the ball twice and that is not okay. After looking into your email correspondence, I see your pair was finally delivered. We would love to know how everything turned out and I hope you were still able to gift them and they were a hit. I would like to give you this code [TRUST20] for 20% off a future order with us and even better PupSocks experience. Team at PupSocks🐶 "Alysa"
Liddy K.
Took 8 weeks to receive my order. Customer service is basically nonexistent. I filed a complaint with the the BBB which is when they finally fulfilled my order.
Response from GoPupSocksMay 15, 2019
Hey Liddy, I apologize for the delay in your ordering experience, as it is not what we intended it to be. We would like to know a little bit more about your order. Can you send us your order info to [email protected], under the information that is provided on your review I have not been able to find your order. I understand our communication was lacking recently, but I assure you or response time has greatly improved, and we will get back to you ASAP! Team at PupSocks🐶 Alysa
