GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksNov 22, 2019

Hi there! I am sorry to hear that the cropping of the image you submitted and your ordering experience is not as you anticipated. We want to ensure our customers receive the best and high quality product possible! I am able to see that our team reached out to you about sending a replacement order, and asked to provide another photo to better showcase your furry friend on your new socks. We appreciate your business and taking the time to communicate with us. We are working to improve our product and service each day, as we grow as a company. I apologize for the inconvenience this experience has cause. Keep an eye out for an email from our PupSocks team regarding a solution to this issue. The PupSocks Team Iyana

Response from GoPupSocksNov 23, 2019

Hi Lauren, Thanks for sharing your feedback with us. We do apologize that you received the wrong order and for the lack of communication. We strive to provide the quickest correspondence possible, however, sometimes that can be difficult due to the influx of emails we answer a day. While we are still a young company and strive daily to improve, we will be sure to keep your feedback in mind while making future changes. Please lookout for a resolution email from our team. The PupSocks Team

Response from GoPupSocksNov 25, 2019

Hi Adam, We are so sorry to hear that the sizing of the socks you placed an order for were not the best fitting. Our socks are custom made novelty items, that are meant for the entire family. We value your feedback and will relay the information, regarding the sizing, to our team! I will reach out to you personally, via email, to assist you with resolving this sizing issue and to answer any further questions you may have. Thank you so much for taking the time out to provide us with this critique. We will definitely use it to better our products! The PupSocks Team Iyana

Response from GoPupSocksNov 25, 2019

Hi Jill, We sincerely apologize for the delay in your order! While we are a young company, we are working to improve our products and services each day. After looking in to this issue, we can confirm that a resolution email has been sent and the issue has been resolved. Again, we truly apologize for the error and inconvenience. We want you to love our orders as much as we loved creating them! Please email us directly if there is anything else we can do for you!

Response from GoPupSocksNov 22, 2019

Hi Emma, Thanks for sharing your feedback with us. We apologize that the photo quality of your sock was not the quality anticipated. We strive daily to improve and we will be sure to keep your feedback in mind while making future improvements. We love seeing our customers happy with our products and we aim to provide the best service possible. That said, we would love to rectify this issue as soon as possible. Please lookout for a resolution email from our team. The PupSocks Team

Response from GoPupSocksNov 21, 2019

Hi Darren, I extend my sincerest apologies for your ordering experience and do understand how we have dropped the ball with your order. While we are a young company, we are working to improve our products and services each day. Your feedback is valued and we will use it to enhance and better our company. Our customers are our number one priority. With that being said, we will reach out to you, via email, with a solution to rectify this issue. Again, we apologize for this inconvenience. We want you to love our orders as much as we loved creating them! The PupSocks Team

Response from GoPupSocksNov 21, 2019

Hi Polly, Thank you for sharing your feedback with us. We strive to provide great products and service, so we extend our deepest apologies that your shopping experience wasn't the best. We want our customers to be happy with their purchase and we would love to rectify this issue as soon as possible. Please email our team at [email protected]. We look forward to hearing from you. The PupSocks Team

Response from GoPupSocksNov 20, 2019

Hi Sheri, Thanks for sharing your feedback with us. I do apologize that your order did not come out as anticipated. We like to see our customers happy with our products and we would love to resolve this issue as soon as possible. That said please lookout for a resolution email from our team. The PupSocks Team