GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 21, 2021

Hello Hannah, It really is unfortunate that you had to go through this experience with us. Our customer service reps do try their absolute best to reply to high volume of emails we receive on the daily basis. We never leave no question unanswered and no email unattended. I did check the system to see if we were able to meet your demands and it seems that we were more than happy to give you a refund. On the bright side, we are excited to see that you loved the custom products. Again, we apologize for the this mistake and for the inconvenience it may have caused you. For questions and concerns, email us at [email protected]

Response from GoPupSocksSep 21, 2021

Hi there Melissa, We want to extend our sincere apology for the inconvenience this particular situation may have caused you. I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you in regards to your item. We really try our absolute best to deliver the exact product our valued customers order in a timely manner. We do appreciate your patience and look forward in attending and resolving this matter. If you have any questions or concerns, please contact our service agents at [email protected]

Response from GoPupSocksSep 21, 2021

Hello there Alecia We truly apologize for the delay it took for your custom products to get to you but due to the COVID-related delays and it being the holidays, the time frame was extended more than we really expected. it also saddens us to know that the material was not what you expected. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Alecia, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business.

Response from GoPupSocksSep 21, 2021

Hello there Martin, I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback, Martin, and that truly helps our growing company improve our services and products. Due to the COVID-related delays and it being the holidays, the time frame was extended more than we really expected. Also, as stated on our Pupsocks website in our FAQs, international orders can take up to 15-20 business days to receive your product (not counting production time). We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our customer service agents at [email protected]

Response from GoPupSocksSep 23, 2021

Hi Ryan, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada which means you experienced more of a delay because of your countries own Covid protocol. We make our socks with the intention of them being novelty socks that can be worn. We appreciate your feedback as we are constantly improving as a company. Please feel free to email us directly if you have any additional concerns at [email protected]. Please accept our offer for a special discount at checkout toward your next purchase. Use coupon code Trust20. We look forward to servicing you! We appreciate your business and patience! Best Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksSep 23, 2021

Hi Jenn, Thank you so much for your feedback! We are delighted you loved your picture on your purple PupSock's design. I'm sorry, you weren't satisfied with your quality. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty socks that can be worn. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 23, 2021

Hi Zach, Thank you so much for your feedback! We are so ecstatic you loved your sock's design. I'm sorry, you weren't satisfied with your quality. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty socks that can be worn. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 23, 2021

Hi Mallory, Thank you for your feedback! We strive for exceptional quality and hate that we dropped the ball with your special order. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. We hope that we can create a better experience for you in the near future. Please accept our offer for a special discount at checkout toward your next purchase. Use coupon code Trust20. We look forward to servicing you! Kind Regards, The PupSocks Team Shae 🐩